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Heat Pump Tariffs Explained | 4 Options for Devon

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James Stalker, owner of Eco Pro Renewables
James Stalker Owner · NAPIT MCS assessor
Grants & Costs 13 min read

A heat pump tariff tends to be the last thing an off grid Devon household looks into, usually a year after the system went in. The better moment comes earlier, before the design gets drawn, because the tariff sets a large share of the running cost. What you need first is a smart meter, and that comes ahead of the heat pump itself.

Key Takeaways

  • A heat pump tariff either bands the day into cheap and peak hours, discounts your regional rate inside set windows, or credits money back afterwards.
  • On 19 September 2026, Cosy Octopus ran three cheap windows totalling eight hours a day at 51% below the regional day rate, with a peak rate from 16:00 to 19:00.
  • Every heat pump tariff needs a working smart meter sending readings every 30 minutes, and some suppliers ask for your MCS certificate as proof.
  • Half hourly settlement moves part of your heating cost into the cheap bands on its own, before you change a single setting.
  • Standing charges do not change, peak bands cost more than a standard rate, and suppliers withdraw these tariffs, as OVO did in February 2026.
  • The system design decides how much of your heating moves into the cheap hours, and the thick cob and stone walls of older Devon homes hold it there.

This guide covers what four of the main UK heat pump tariffs do, the eligibility gates that stop people getting on them, how Devon households off the gas grid use the cheap windows, and what the arrangement does not fix. Every rate and window here came off the supplier’s own page on 19 September 2026.

Three shapes

What a Heat Pump Tariff Actually Is

Illustration of an air source heat pump system: the outdoor unit in the garden, pipes through the wall to the hot water cylinder, and a radiator in the living room

A heat pump tariff is an electricity tariff priced for a home that heats with electricity instead of a boiler. Suppliers price them this way for commercial reasons: a heat pump draws a modest load for hours at a time, and steady demand is cheaper to buy wholesale. Three different products get sold under the one label.

Three products, one label (illustration of a day’s prices)

01 Multi rate
Midnight Midday Midnight

The day is carved into bands. The cheap ones sit well under the standard rate, with an expensive band in the early evening.

Peak band Yes, early evening
The saving Priced into each band
Sold as

Cosy Octopus, E.ON Next Pumped

02 Flat discount
Midnight Midday Midnight

You stay on your region’s standard rate, and a set discount comes off every unit the meter records inside fixed hours.

Peak band None anywhere
The saving Off the rate, or paid back as a credit
Sold as

EDF Heat Pump Tracker, British Gas Heat Power

03 Rebate add on
Midnight Midday Midnight

You pay the normal rate all year, and the supplier credits money back afterwards, calculated on heat pump usage alone.

Peak band None, the normal rate all year
The saving Credited back afterwards
Sold as

OVO Heat Pump Plus, ended from 1 February 2026

Cheap or discounted hours
Peak band
Standard rate

The difference between the shapes matters more than the headline discount, because which one pays depends on how much of your heating you can move into the cheap hours. That comes down to the fabric of your house and how the system is set to run.

The four tariffs

The Heat Pump Tariffs on the Market Right Now

An Ideal air source heat pump standing on its feet on a slab against a red brick wall, with a garden and fields beyond

These were four of the main tariffs open to households with an air source heat pump when this was written. The windows and rates below come from each supplier’s own page.

Four tariffs across one day

00:00 06:00 12:00 18:00 24:00
Cosy Octopus Multi rate

Cheap 04:00 to 07:00, 13:00 to 16:00 and 22:00 to midnight, priced 51% below the day rate in your region. Peak 16:00 to 19:00, set 50% above it.

EDF Heat Pump Tracker Flat discount, off the rate

10p per unit off your region’s standard rate from 04:00 to 07:00 and 13:00 to 16:00, with no peak band at all. The underlying rate is reviewed quarterly.

British Gas Heat Power Flat discount, as a credit

Half price on everything the meter records from midnight to 07:00 and 13:00 to 16:00, around 70 hours a week, arriving as a weekly bill credit.

E.ON Next Pumped Multi rate

Cheapest 22:00 to 06:00, off peak through most of the day, and a peak band 16:00 to 19:00 above the supplier’s standard rate. Twelve month term, no exit fee.

Cheap or discounted window
Peak band
Other hours: standard, day or off peak rate, as each note says

Read off the four tariff pages on 19 September 2026. Rates and windows change, so check each supplier’s own page before you sign up.

This corner of the market moves fast, so treat the shapes as the durable part and the numbers as a snapshot. The shape tells you how a tariff behaves in your house long after any single rate has been revised.

Before you can join

What You Need Before a Supplier Will Put You on One

James, owner of Eco Pro Renewables, holding a tablet beside a newly installed Ideal air source heat pump

Every heat pump tariff rests on one piece of kit, a smart meter that reports by the half hour. Without half hourly data your supplier cannot tell which units you burned at 2am and which at 5pm, so the cheap window has nothing to price. The rest of the gate varies by supplier.

Every tariff needs

A working smart meter

Sending your supplier a reading every 30 minutes, so each unit is priced by the half hour it was used in.

Then the supplier’s own checks
Proof the heat pump exists

EDF says it may ask for evidence of the installation, either an MCS certificate or a photo.

EDF
Being their customer first

You join the supplier, your meter connection gets checked, and the tariff opens up after that.

Join, then apply
Direct Debit and an online account

E.ON Next asks for both plus half hourly data collection, and British Gas excludes prepayment meters.

E.ON Next, British Gas
A meter that reaches the network

On rural Devon properties the signal can be the problem, so establish it before you plan around a tariff.

Rural properties

Your MCS certificate comes off the scheme’s database within 10 working days of commissioning, so that paperwork lands days after the system first runs. Eco Pro is an MCS-certified installation company, and James works as a freelance NAPIT MCS assessor, auditing other installers’ heat pump work.

The cheap hours

How a Heat Pump Tariff Actually Lowers What You Pay

The Ideal heat pump user guide left in a wall holder for the homeowner at handover

The first mechanism asks nothing of you. An off grid Devon house runs its heating at low output through a winter day, so much of the electricity lands in the cheap bands anyway. Half hourly settlement banks that on its own, before you touch a single control.

The second is deliberate, and Octopus sets it out in its own guidance for the Cosy tariff.

Octopus’s Cosy guidance on one day (illustration, not a measured house)

00 04 07 13 16 19 22 24
Cheap window
Peak, 16:00 to 19:00
Indoor temperature
Your usual setting
1
Warmer in the cheap dips Set the house 1 to 2 degrees warmer while the price is low.
2
Let it ease through the peak Let it fall 2 to 3 degrees through the peak while the building gives it back.
3
Heat the cylinder in a dip Time the hot water cylinder to heat up inside one of the cheap windows.
4
Leave the system running Keep it running steadily rather than switching it off between the dips.

Drawn from Octopus’s guidance for its Cosy windows. How far your own house drifts through a peak depends on how well it holds heat.

Thick cob and stone walls, common in the older stock around Otterton and East Budleigh, hold that banked heat well through a peak window. How it lands against what you currently pay for oil is a different sum, and our guide to heat pump running costs against oil works it through.

The catches

Where the Savings Leak Away

Lagged pipework, pumps and valves above three units in a plant room on an Eco Pro installation

A heat pump tariff takes money off some of what you pay, and several costs sit outside its reach. Five of them catch people out.

Leak 1

The standing charge

The standing charge does not move. British Gas states that Heat Power customers still pay the full daily standing charge, and the same goes for the others.

Every tariff
Leak 2

The early evening peak

Two of the four price an early evening peak band above the standard rate, so a household still heating hard at six in the evening gives back what it gained at 5am.

Two of the four
Leak 3

A system run too hot

A tariff cannot rescue a badly specified system. Run a heat pump hot to cover radiators nobody sized properly, and the extra electricity it burns eats the discount.

The design
Leak 4

Heat that escapes early

A farmhouse past Newton Poppleford with an uninsulated loft hatch loses its banked heat before the peak ends, so the cheap warmth runs out early.

The building
Leak 5

A tariff that gets withdrawn

OVO ran Heat Pump Plus, a rebate that cut what its heat pump customers paid per unit, and ended it from 1 February 2026. Specify a system that stands up on an ordinary tariff, and treat the heat pump tariff as the improvement on top.

OVO, from 1 February 2026

None of those shows up on a tariff comparison page. What the installation itself costs sits in our air source heat pump cost guide.

Off the gas grid

What Changes When You Are Off the Gas Grid in Devon

A Dimplex heat pump outdoor unit on a paved base in a fenced back garden, its lagged pipe run along the foot of the fence

A house in the lanes past Woodbury or up an Otter valley track comes at this differently to a semi on mains gas. You already run one account for electricity and buy the rest of your heat by the tanker load, at whatever the price happens to be on the day of delivery.

Heating oil
Electricity
How you buy it
By the tanker load
Through the account you already run
What sets the price
The open fuel market on the day of delivery
A unit rate set by your tariff
Price cap
Outside the Ofgem cap, with no ceiling
Capped on a standard variable tariff
On a heat pump tariff
Does not apply
A large slice of usage priced below the capped rate

The gain is in what you are exposed to. An oil bill has no ceiling over it. Electricity on a standard variable tariff is capped, and a heat pump tariff prices a large slice of your usage below that capped rate.

Boiler Upgrade Scheme, oil or LPG

£9,000

For off gas grid homes replacing oil or LPG, on applications up to 31 March 2027, with £7,500 for other eligible properties in England and Wales. Eligibility depends on the property. We are MCS certified, so we apply and deduct it from your quote.

Our guide to the £9,000 grant has the detail on who qualifies.

Your own house

Choosing the Tariff That Suits Your Own House

Four different air-to-water heat pumps in a row, each with a front fan and insulated water pipes, beside a hot water cylinder and a wall thermostat (illustration)

People tend to ask which heat pump tariff is cheapest. The answer depends on how much of your heating you can move into the cheap hours, because that decides which shape pays.

Which shape suits which house

A house that holds its heat

Deep dips and a sharp peak

Midnight Midday Midnight

Thick walls carry the warmth banked in a cheap window through the peak, which is the house a multi rate tariff suits.

A leakier house

A flat discount, no peak band

Midnight Midday Midnight

Banked heat drains away before the peak ends, so a flat discount with no peak band usually does better.

Set by the room by room heat loss survey
Flow temperature Radiator sizing The cylinder

Those three decide how hard you can pre heat the place and how long the warmth stays in it, which is why both answers come out of the design work.

James does the free home assessment himself and talks the tariff question through then, alongside the fixed estimate. How the design and the week on site run is set out on our air source heat pump installation page.

Straight answers

Frequently Asked Questions

An electricity tariff priced for homes that heat with electricity. It either splits the day into cheap and expensive bands, takes a set discount off your region’s standard rate during fixed hours, or credits money back against heat pump usage alone.

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Yes. Every heat pump tariff on the UK market needs a working smart meter set to send your supplier a reading every 30 minutes. Without that data the supplier cannot price the cheap windows.

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There is no single answer, because the shapes suit different houses. A well insulated home that holds heat can use deep cheap dips; a draughtier one usually does better on a flat discount with no peak band.

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Not always. EDF says it may ask for evidence of your heat pump, which can be an MCS certificate or a photo. Your certificate arrives within 10 working days of commissioning on any MCS registered installation.

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Yes. On all four tariffs the cheap price applies to everything the meter records inside the window, so laundry and the immersion count too. British Gas pays its half price hours as a weekly bill credit, worked out on all the electricity used in those hours. OVO’s rebate counted heat pump usage alone, and it was withdrawn in February 2026.

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It is worth understanding before you commit to a heat pump, because it changes the running cost picture for a house currently buying oil or LPG by the tank. We go through it at the free home assessment.

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Before the design

Ask the Tariff Question Before the System Is Designed

Nobody can tell you which heat pump tariff suits your house without knowing how that house loses heat and how the system will be set to run. Get the tariff and running cost questions answered for your own property at a free home assessment, while the design is still on paper.

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“We were doing a huge amount of work to our new house and an Air Source Heat Pump was something we wanted to consider to move away from gas – due to cost and the unstable prices.”

Reece Atkins · Google review

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What Devon homeowners say

The majority of people who ring us have already spent a fortnight reading about heat pumps, running costs and the grant, and half of what they have read contradicts the other half. They choose us because the numbers come from a room by room survey of their own house, because James turns up himself, and because the grant paperwork is handled at our end.

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Phil Le-heup profile picture
Phil Le-heup
20 days ago
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Friendly, professional heat pump installation. It was a challenge, plumbing-wise and electrically, as the house is circa 1750, Eco Pro worked through and successfully completed a neat, functional system.

Owner's reply
Thanks so much, Phil! A house from around 1750 kept us on our toes with the pipework and the wiring, so good to hear the finished system looks neat and does its job. Old places like yours are worth the extra thought 😊
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Paul Collings profile picture
Paul Collings
23 days ago
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James and his team were excellent from start to finish. We wanted to replace our oil fired boiler with an Air Source Heat Pump. Other firms were very inflexible with location of the pump and associated equipment. James took time to understand our preferences and made it happen even in very tight spaces. Great to find a reliable and professional local Devon business. Thanks

Owner's reply
Thanks so much, Paul! Where the heat pump and the rest of the kit end up is your call, so it was worth the extra head-scratching to make it work in those tight spots. Enjoy life without the oil boiler 😊
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Judith Simpson profile picture
Judith Simpson
26 days ago
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A job well done. Considerate and tidy plumber and electricians. When there was a manufacturing problem this was quickly dealt with and resolved.

Owner's reply
Thanks so much, Judith! Sorry the manufacturing fault cropped up at all, but glad we got it sorted for you quickly. The plumber and electricians will be pleased to hear you found them considerate and tidy 😊
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Lore 101 profile picture
Lore 101
38 days ago
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We're glad we decided to go with Eco Pro Renewables Ltd for our air sourced heat pump solution. James proved both conscientious and innovative, proposing a solution that addressed both the nature of our property and our requirements. The installing plumbing team and electricians were diligent, tidy and mindful. We're more than happy to recommend considering Eco Pro.

Owner's reply
Thanks so much for the great review! Working out a design that suited the property rather than forcing a standard setup on it was the most important part of the job. Really glad the plumbing team and electricians looked after you well too!
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Aletta Warne profile picture
Aletta Warne
68 days ago
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For our new house we were considering an Air Source Heat Pump and James did a great job of not only quoting for us to source all the materials and install the system but also educating us on the benefits and considerations of getting a heat pump compared to keeping a gas system and replacing our existing boiler. No pressure to go either way but an honest assessment of what we should consider. We have an old house and we’re considering certain insulation upgrades as part of our renovation, which James was very patient in considering (and amending) with our heat pump plans, specs and what that meant for our radiator and underfloor heating requirements. Overall, James has been thoroughly supportive, helpful, professional and patient in all conversations and dealings with us - including grant process and working closely with our builders on scheduling of the works. I could recommend James’ services enough and would choose him again for any future works. We got solar panels at the same time but through another firm and now understand James is looking to offer this service - I wish we had been able to engage James to do those works for us then too!

Owner's reply
Thanks so much, Aletta! With the insulation upgrades changing what the house needed, it was worth reworking the specs and radiators a few times to get it right. Really glad the grant side and fitting around your builders went smoothly too 😊
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Reece Aitkins
78 days ago
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We were doing a huge amount of work to our new house and an Air Source Heat Pump was something we wanted to consider to move away from gas - due to cost and the unstable prices. We spoke to a number of providers and all made me very nervous about costs and work involved…our house was older and would need some changes to radiators etc, and some said I would need to reinstate the whole roof!?..…. Wasn’t feeling very positive. EcoPro totally changed my feelings - they assessed the heat loss, explained all the things in detail and had a conversation about options and what we could change, what we could do to save some money or could we take a different approach…. It was a totally joint discussion to get the right solution which filled me with confidence….and they had all the answers. Not once was I told something was too difficult or timely! I’ve since not really had to get involved with anything and it’s all just happened around me! Few decisions here and there but they’ve just taken care of it all. Systems works great and I’m really pleased! (Ideal HP290 ASHP & 250L Tank)

Owner's reply
Hi Reece, We completely understand how overwhelming a major renovation can feel, especially when you’re receiving conflicting advice about what’s required. We’re delighted to hear that everything is working well and that you felt supported throughout the installation. Thank you again for choosing Eco Pro Renewables and for taking the time to share your experience. James and the Eco Pro Renewables team
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Conor L
84 days ago
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Can’t recommend Eco Pro enough. We’d been putting off replacing our old oil boiler for ages because we didn’t really understand what the alternatives were, but James took the time to sit down and explain it all properly, no pressure, just honest advice about what would actually work for our house near Crediton, Devon. You could tell he genuinely knew his stuff and wasn’t just trying to sell us the most expensive option. The heat pump install itself was spot on the lads were great and James followed up afterwards to make sure everything was running properly and set us up on an app to control everything. All certificates for warrenty etc came in a well organised “handover pack”. Super impressed !If you’re on the fence about switching to a heat pump, just give James a call you won’t regret it

Owner's reply
Thanks so much, Conor! Honest advice with no pressure is exactly how we try to do things, so really glad it helped you make the switch from oil at your place near Crediton. Enjoy having everything on the app 😊
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John Eggleston
99 days ago
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We had Eco Pro Renewables fit a heat source pump at our house in Windsor Square and they were amazing. All the workmen were polite and respectful and cleaned up after themselves. Good communication throughout, answering our questions and working to suit us. Couldn't recommend them any higher, and the system has worked trouble free ever since.

Owner's reply
Thanks so much, John! The team always aim to leave a place as tidy as they found it, so glad that came through at Windsor Square. Brilliant that it's run trouble free ever since 😊
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John Braithwaite
99 days ago
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Excellent service for our ground source heat pumps. They always respond if a problem arises or for the annual check over.

Owner's reply
Thanks, John! Really glad the annual check overs and quick responses have kept your ground source system running well, that ongoing aftercare is a big part of what we do 😊
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Jade Cunliffe
102 days ago
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Honestly the best company to work with. Great communication throughout from James, and nothing ever felt like too much trouble. Attention to detail was 10/10. We love our air source heat pump! At first, we didn’t have anywhere suitable for it at the back of the house, so we agreed to have it at the front but it looks so neat and we’re really happy with everything. It’s super efficient and almost silent too. It’s great to have a company like this in Exeter. We recommend them to all our friends and family.

Owner's reply
Thanks so much, Jade! Really pleased it's running so quietly and efficiently for you. And thanks for recommending us around Exeter, that genuinely means a lot 😊
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Gobu Rasalingam profile picture
Gobu Rasalingam
104 days ago
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We were looking to replace our ageing gas heating system with something more efficient, and after speaking with James, we knew we’d found the right company. He took the time to understand our home, explained everything clearly, and recommended the right air source heat pump without any pressure. From the very beginning, we were impressed by the detailed heat loss survey, It gave us confidence that the system was being designed specifically for our home in West Hill, Ottery St. Mary. The installation team were professional, friendly, and tidy, and completed the work to an exceptionally high standard. We’d happily recommend Eco Pro to anyone considering an air source heat pump. The whole experience was great, professional, and exceeded our expectations

Owner's reply
Hi Gobu, thank you so much for taking the time to leave such a great and detailed review. We really appreciate your recommendation, and we’re looking forward to installing an air source heat pump at one of your rental properties in Kilmington, Axminster this August. See you soon! 😊
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Richard Drake profile picture
Richard Drake
138 days ago
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James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system. Totally recommend Eco Pro Renewables Ltd to anyone who asks 😍

Owner's reply
Thank you for your kind review, Richard! 😊 We’re delighted we could get you up and running quickly with your new air source heat pump system. Your recommendation is greatly appreciated by the whole team.
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Andrew Abbott profile picture
Andrew Abbott
183 days ago
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Excellent service throughout would recommend Eco pro renewables. Very competitive prices and excellent communication. 10/10

Owner's reply
Thank you so much for your kind words! We’re really glad you had a great experience with us. Your recommendation means a lot 🙌
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Georgie Stride
234 days ago
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We had an excellent 10/10 experience with James and would highly recommend him. He went above and beyond to help update the heating system in our current housing project. Communication was outstanding throughout, he responded quickly and always provided clear explanations whenever we had questions. James also supported us in organising additional tradespeople whenever needed, making the whole process smooth and stress-free. The house is finally warm, comfortable, and looking much more modern. Thank you, James 😊 P.s We'll give you a break now before the next project 😛

Owner's reply
Ah that’s great to hear! Thanks so much for the kind words! I’m really glad we got everything sorted for you. Hearing that makes it all worth it 🙌 You know where I am when the next project starts 😄 Thanks again 😊
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DJ GOLF
245 days ago
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After comparing several quotes and gathering details I decided to go with Eco Pro after speaking with James and couldn’t be happier. Their design was really detailed, explained clearly and the heat pump works perfectly. Would definitely recommend and already booked in for a few of our other properties.

Owner's reply
Thanks so much for the great review! Really glad you’re happy with the design and that the heat pump is working perfectly. We truly appreciate your trust in us and look forward to working on your other properties.
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Grace Murphy profile picture
Grace Murphy
248 days ago
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Excellent – 10/10! A great company to work with. Communication was excellent throughout, with quick responses and clear explanations whenever we had questions. The heat pump is almost silent, which was something we were worried about, and the results have been fantastic. We’re lovely and warm and always have plenty of hot water. Great work 👍

Owner's reply
Thank you, Grace! Great to hear you’re happy with the results and that everything is running smoothly. We really appreciate your kind words and recommendation!
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Barbara Murphy profile picture
Barbara Murphy
251 days ago
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We were very pleased with the installation of our 22 kW heat pump. Despite parts of the farmhouse being 13th century the system is performing extremely well and keeps the house constantly warm throughout. The installation was carried out professionally with great attention to detail and a high standard of workmanship. The same company have also installed heat pump systems across our rental properties, All completed efficiently and to an excellent standard. We are very happy with the service and would highly recommend this company.

Owner's reply
Thanks, Barbara! It’s been a pleasure working with you, and we really appreciate your recommendation.
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Stephen Moore profile picture
Stephen Moore
251 days ago
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James Stalker is the most reliable man I know. He always arrives on time with a smile on his face. His work for us over a period of 8 or so years has been exemplary — his recommendations have all been positive and have worked in our favour. I have absolutely no hesitation in recommending him to work on your behalf. Many thanks — Stephen Moore — Hampshire

Owner's reply
Thank you for the kind words, Steve! We really appreciate your support and recommendation.
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