Heat pump installation in Newton Poppleford: end the oil delivery cycle for good
If heating your home means checking the tank gauge in September and hoping the tanker arrives before the first cold snap, this is the switch that ends it. We are the MCS-certified heat pump specialist for Newton Poppleford and the Otter valley: every system designed room by room for your actual house, the grant deducted upfront, and the owner on the other end of the phone.
James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system. Totally recommend Eco Pro Renewables Ltd to anyone who asks
James Stalker, owner
NAPIT MCS assessor
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What your Newton Poppleford installation includes
The majority of heat pump problems are design problems. Get the design right and the technology just works. So the design gets the attention, and it is the part of this you are genuinely paying for. Every installation includes:
- A full heat loss survey of the property, measured room by room, not worked back from floor area or postcode.
- A system built to those survey figures, sized to hold the house on the year’s coldest day rather than sized big and left wasteful.
- A clear radiator plan. We spell out which of them, if any, need upsizing before they will run well at a lower temperature.
- We supply and install the heat pump, a new heat-pump-specific cylinder, and all the pipework and controls that tie them together.
- Commissioning and optimisation included, so nothing is left half-tuned when we leave.
- Weather-compensating smart controls where they make a difference, so the pump keeps pace with the weather and the household’s demand.
- A handover that actually explains the system, with aftercare there for when you need it.
We take on underfloor heating too, and existing underfloor is ideal: it was built for low-temperature systems like these.
The heating routine every Newton Poppleford household knows
Heating a home in Newton Poppleford runs to a calendar.
- Check the tank gauge in September. Ring round for oil prices in October.
- Hope the tanker arrives before the first cold snap, then try not to look too hard at the invoice for the January top-up. The village sits on the A3052 between Exeter and Sidmouth with no mains gas to fall back on, so from the cob and thatch cottages near the village centre to the post-war bungalows and modern detached homes towards the Otter, most properties here heat with oil and a tank in the garden.
An air source heat pump ends that cycle completely.
- No deliveries to book, no gauge to watch, no running dry in the coldest week of the year.
- Your heating runs on electricity that is simply there, every day, and your costs stop swinging with the oil market.
Eco Pro Renewables installs air-to-water heat pumps only, usually between 4 and 10 kW and paired with a pre-plumbed cylinder.
- That sizing covers the heat loss of most Newton Poppleford homes, from a two-bed bungalow to a four-bed detached, and every system is designed room by room for your actual house, not a template copied from the last job.
- The timing is unusually good, too: the Boiler Upgrade Scheme now stands at £9,000 for eligible off-gas-grid homes replacing oil or LPG, on applications made up to 31 March 2027. A village like this is exactly who that uplift was written for.
Why Newton Poppleford homeowners choose us
Eco Pro Renewables is a specialist heat pump installer covering Newton Poppleford, the Otter valley and the rest of East Devon, and oil boiler replacement makes up most of our work. The company is run by James Stalker from nearby Exmouth.
You deal with the owner, start to finish.
- James answers the phone, walks your property, runs the heat loss survey and designs the system, then commissions it and does the handover. Ex-army, he retrained as a plumber in 2010 and has done more than 100 heat pump installations since.
- Aftercare calls reach him too, and he knows your system from the survey up. Meet James on our about page.
★★★★★
“James Stalker is the most reliable man I know.”
Stephen M. · Google review · five stars
He audits other installers’ work.
- James is a freelance NAPIT MCS assessor: the person sent to check other heat pump companies’ installations against the MCS standard.
- Your Newton Poppleford system gets built to the standard he holds everyone else to.
Room-by-room heat loss design.
- Every radiator, flow temperature and cylinder size worked out from your home’s measured numbers.
- Proper design is what stops a heat pump being oversized, short-cycling and expensive to run.
Older homes welcome.
- Cob walls and thatch don’t put us off.
- If someone has told you your cottage “isn’t suitable”, that usually says more about their design skills than about your house.
The grant handled and deducted upfront.
- As an MCS-accredited installer we apply for the Boiler Upgrade Scheme on your behalf and take it straight off your quote. You never pay it out and claim it back.
- And because we are based in nearby Exmouth, aftercare means James, not a national call centre. We also cover Colyton and the Coly valley.
What homeowners say on Google
Grants and costs for Newton Poppleford homes
Not every home qualifies, so we check your eligibility at the free assessment and handle the whole application. The grant comes off your quote before you pay anything.
Check if your home qualifiesA word on running costs, because we would rather be straight with you now than apologise later.
Against oil on a standard electricity tariff, the savings are usually modest.
- What changes is everything around the bill: no more price swings between fills, no more delivery scheduling, no cold house because the tank ran dry over Christmas.
- Move to a dedicated heat pump tariff and the running-cost picture improves further. We will talk you through realistic numbers for your home at the survey, not a brochure fantasy.
Grant figures correct as of August 2026. Eligibility criteria apply and are confirmed at your free home assessment.
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If you want to replace an oil boiler with a heat pump in Newton Poppleford, the Boiler Upgrade Scheme is the single biggest number on your quote.
- It currently stands at £7,500.
- The grant rises to £9,000 for eligible owner-occupied homes off the gas grid replacing oil or LPG heating, and that higher rate is available now on applications made up to 31 March 2027. A village with no mains gas is exactly who that uplift was written for, and we plan the paperwork around the date.
- Installation carries 0% VAT until 31 March 2027 and the numbers for an oil village have rarely lined up this well.
- Since April 2026 you no longer strictly need an EPC to apply, which has opened the scheme to many older properties.
The kit we fit, and why
Design follows the survey on every house we quote.
For the standard off-grid house the measured heat loss decides the output, and the hot water the household uses decides the cylinder.
We choose the cylinder for your home, as we do the heat pump, and it usually arrives pre-plumbed with its valves and stats fitted.
We fit weather-compensating controls where they add value, and set them up at commissioning.
Which heat pump you get depends on your house: its heat loss, the airing cupboard space and how much hot water you use.
We are not tied to one manufacturer: Ideal is a make we fit regularly, but the freedom to choose sets us apart from national outfits that stick to one or two makes.
Over half of Devon properties sit in the 4 to 10 kW band, and our usual cylinder arrives pre-plumbed, filter, diverter valve, cylinder stat and overheat stat fitted at the works. So the install is cleaner and faster, with less on the wall to go wrong. That cylinder performs the same, install after install.
Our process, from free visit to handover
Four steps, and the first one is free.
Free home visit
We come out, look at your property, answer your questions, and tell you honestly whether a heat pump is right for your home.
Book my free home assessmentYour heat loss survey and design
A full room-by-room heat loss survey and a designed system, with a fixed written scope and price. The survey is £250 plus VAT, and that fee is wiped from the final bill when you go ahead with the install.
Installation and commissioning
A clean MCS install, usually about a week start to finish, one or two jobs at a time, with the system properly commissioned and dialled in.
Handover and aftercare
We show you how it runs, and we are here afterwards, with servicing when it is due.
“Their design was really detailed, explained clearly and the heat pump works perfectly. Would definitely recommend and already booked in for a few of our other properties.”
DJ G. · Google review · five stars
Your guarantees
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IWA workmanship warranty and deposit insurance.
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Whichever make we fit, we register its manufacturer warranty at commissioning. Where we fit Ideal, parts and labour are covered by the manufacturer for seven years; other makes come with their own manufacturer cover.
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MCS certified, RECC and APHC member, NAPIT assessor, Ideal Heating partner.
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The grant paperwork handled for you, start to finish.
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Ongoing servicing when you need it, including years down the line. Heat pump servicing →
More recent projects
Exmouth
A 1930s six-bedroom home with 34 windows
The owners doubted a heat pump could heat an older, larger property. A detailed design running at a low 47 degrees, with seven radiators upgraded and the rest kept, proved it could, comfortably.
West Hill · Ottery St Mary
The job three installers said could not be done
The owners wanted their hot water cylinder relocated to the garage. Three previous companies refused. We redesigned the pipework and did it, on a 311m² home with uninsulated floors.
Newton Abbot
A period home others had written off
We redesigned and re-piped the entire heating system for low-temperature running, and added radiators to rooms that never had them. “Too old” is usually a design problem, not a dead end.
We install across East Devon, including Exmouth, Budleigh Salterton, Sidmouth, Ottery St Mary, Woodbury, Lympstone, Newton Poppleford, West Hill and Honiton. A short way south down the B3178 the same tanks sit behind the same hedges, which is what air source heat pumps in Colaton Raleigh replace. Follow the Otter upstream and our Tipton St John page covers a village where mains gas, oil and storage heaters sit side by side.
Street, Somerset: three installers, three different answers. We designed it correctly.
Before calling us, this homeowner had already had two national installers and another company out, and been handed completely conflicting advice, one proposing an oversized 16kW system, another saying the property was not suitable for a heat pump at all. Our room-by-room heat loss survey showed the home was suitable, but nowhere near the 16kW that had been quoted. We sized it correctly, upgraded only the radiators that genuinely needed it, and fitted an Ideal Logic Air matched to the actual heat loss rather than the quote sheet.
Common questions
Yes, when the design is done properly. Cob holds and loses heat differently from a modern cavity wall, which makes the room-by-room survey more important, not less. We design to your home’s measured heat loss, upsize radiators where needed and run lower flow temperatures for steady warmth. If a Newton Poppleford cottage genuinely does not suit a heat pump, we will tell you at the free assessment, before you have spent a penny.
Book my free home assessmentYes, provided it is sized correctly, and getting that right is the whole point of the survey. The same technology heats homes across Norway in far colder winters than East Devon sees. A properly designed system holds a Newton Poppleford home at a steady temperature through a cold snap, with hot water ready and no tank gauge to check.
Book my free home assessmentIt depends on system size and how much of your existing pipework, radiators and cylinder can be kept, which is why we quote from a survey rather than a website calculator. Every Newton Poppleford customer gets a fixed quote within 24 hours of their heat loss survey, with the Boiler Upgrade Scheme grant already deducted. The number you see is the number you pay.
Book my free home assessmentYou will not need it. Once your heat pump is commissioned, the tank, the deliveries and the gauge-watching all stop. Removing the tank is an optional extra. Choose it and we take the tank away and dispose of it legally, which frees up that corner of the garden. Leave it, and we disconnect and cap the oil line and the tank stays safely in place.
Book my free home assessmentAbout a week. We normally start on a Monday and commission on the Thursday or Friday, with the electrical work typically completed in a single day. Because we run one or two jobs at a time, your Newton Poppleford installation keeps the same team from first fix to handover.
Book my free home assessmentIf you own and live in your Newton Poppleford home and are replacing oil or LPG heating, you can qualify for the £9,000 rate today, on applications made up to 31 March 2027. Not every property is eligible, so we confirm it at the free assessment and submit the application for you.
Book my free home assessmentYes. The home visit is free with no obligation. The detailed heat loss survey is £250 plus VAT, and that fee is removed from the bill when the install goes ahead. You pay it only in the case where you decide not to continue.
Book my free home assessmentBook your free home assessment in Newton Poppleford
We will look at your Newton Poppleford property, give you straight answers, and you will deal with James from first visit to handover.
★★★★★
“We had an excellent 10/10 experience with James and would highly recommend him. … Communication was outstanding throughout, he responded quickly and always provided clear explanations whenever we had questions.”
Georgie S. · Google review · five stars
Prefer to talk it through first? Call 01395 202030 and you will get James, the owner, not a call centre.
