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Do Heat Pumps Work in Winter? What a Devon Cold Snap Actually Asks of One

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James Stalker, owner of Eco Pro Renewables
James Stalker Owner · NAPIT MCS assessor
Heat Pump Guides 12 min read

Do heat pumps work in winter? Yes, through a proper Devon winter, cold snaps included, and the reason is arithmetic done before the unit is ever switched on. We size every heat pump we design against a design temperature: a deliberately pessimistic figure for the coldest realistic week the property will see. An ordinary cold snap is already in the sums before the first frost arrives.

Key Takeaways

  • Yes: a correctly sized heat pump is designed around a colder week than an ordinary Devon cold snap brings, so the winter weather is already in the sums.
  • Devon’s design temperature sits at roughly -1.5°C, colder than the 1.5°C inland areas average on their coldest days in February.
  • Norway runs around 630 heat pumps per 1,000 households, the highest rate in Europe, through winters far colder than Devon’s.
  • Comfort complaints in cold weather almost always trace back to a system sized off a guess, with no room measured.
  • A defrost cycle is the unit melting frost off its own outdoor coil for a few minutes. It is routine, and no sign of a fault.
  • A room-by-room heat loss survey shows what your own Devon property needs to stay warm through its coldest week.

The worry makes sense. Search for heat pumps and cold weather and you mostly find forum horror stories about a system that never felt warm enough, or reassurance with nothing behind it. Neither tells you what a Devon cold snap asks of a heat pump, so the sections below answer it with the figures a designer works from: the design temperature, Norway’s winters, sizing and the defrost cycle.

The short answer

Will a Heat Pump Actually Keep You Warm Through a Devon Winter?

Illustration of an air source heat pump system: the outdoor unit in the garden, pipes through the wall to the hot water cylinder, the wall controller, and a radiator on its own flow and return

It will, and the reason is a design process. A heat pump doesn’t wait to see how cold it gets and then try to keep up. We size it against a design temperature, a fixed and pessimistic figure standing in for the coldest realistic week the property will face, and specify the whole system to hold the house warm at that figure: unit output, radiators and flow temperature included. A normal Devon cold snap sits well inside that margin.

Two ways a heat pump gets sized

Rule of thumb

Sized off a guess

  • Unit picked by floor area, with no room measured
  • Quote written without anyone walking the rooms
  • Struggles on a cold morning, when the guess runs short
Designed

Sized for the coldest week

  • Every room measured before a kilowatt figure goes down
  • Unit, radiators and flow temperature set for the coldest realistic week
  • An ordinary cold snap lands inside the margin

The “it doesn’t work in winter” complaint comes from the rule-of-thumb route. Boilers fail the same way when they are undersized, just less often, because a boiler has more headroom to mask a rough guess. James works as a freelance MCS assessor for NAPIT, auditing other installers’ finished jobs alongside running his own, and an undersized system is the pattern he sees most often behind a genuine “it never gets warm enough” complaint.

The deciding question is whether anyone measured the property before writing down a kilowatt figure. A room-by-room heat loss survey settles that on your address, and it sits behind every air source heat pump installation we design.

Design temperature

Design Temperature: What “Sized for the Coldest Week” Means for a Heat Pump

A white air source heat pump on its feet on a concrete slab in the corner of a fenced garden, its lagged pipes running along the foot of the fence

Design temperature is a standard engineering benchmark: the coldest outdoor condition a heating system gets sized against. Engineers set it colder than a typical winter on purpose, so the property stays warm through a genuine cold snap as well as on an average January day.

For Devon, the reference point in a heat loss calculation comes from CIBSE weather data at the recording station nearest the property. For the Plymouth station that works out at roughly minus 1.5°C. Devon’s real winters run milder: inland areas average around 1.5°C on their coldest days in February, and snow settles on the coast on fewer than three days a year over a typical multi-year average.

Devon on one scale

-1.5°C
1.5°C
Colder The margin the sizing builds in Milder
Design temperature Plymouth reference station, CIBSE weather data. The whole system is sized to keep the house warm at this.
Coldest days, inland Devon The average for inland areas on their coldest days in February, the county’s coldest month.
What the colder figure sets off
Lower design temperature Bigger calculated heat loss More output specified

Skip that step, or estimate the heat loss instead of measuring it, and the margin the design temperature is meant to protect simply isn’t there. Whether a system shrugs off a cold snap or struggles through one gets decided on paper, weeks before installation, long before the coldest night of the year.

The Norway point

The Norway Point: Heat Pumps Run Through Winters Far Colder Than Devon’s

Lagged heating pipework, pumps and valves running across a plant room wall above floor-standing units, the water side of an air-to-water installation

If cold weather genuinely defeated heat pumps, Norway would be the last country running on them. Norway leads Europe instead, with roughly 630 heat pumps for every 1,000 households. The bulk of them are air-to-air units, a different type from the air-to-water systems we install.

Norway, heat pumps per household
Illustration: one coloured square per heat pump, against 1,000 households.
630 heat pumps for every 1,000 households, the highest rate in Europe. Mostly air-to-air units, a different type from the air-to-water systems we fit
The same thermometer
  • Around -7°C Oslo The capital’s average low through January
  • -15°C and colder Inland Norway Regularly, for stretches of an ordinary winter
  • -15°C Exeter Airport, Devon The county’s coldest verified record, set in 1958

Devon’s extreme outlier is an ordinary January stretch in large parts of Norway.

Devon has no need for Norwegian-grade equipment. Cold air is a smaller obstacle than people assume: homes in a country colder than Devon by a wide margin, for longer, still heat reliably on heat pumps, because the systems there are sized for their own climate the same way a correctly designed system here is sized for ours. The variable that decides comfort is the design.

Sizing

Why Correct Sizing Beats Worrying About the Weather

Four air-to-water heat pumps of different sizes=

Two failure modes cause almost every winter comfort complaint, and the weather causes neither. A system that’s undersized for the property runs flat out on the coldest days and still can’t quite hold the target temperature. One that’s oversized short cycles, switching on and off too often to run efficiently, which wastes energy and wears the unit harder than steady running would.

Three sizes of unit on the same cold day (illustration)

Target room temperature
The room
The unit running
Too small

Undersized

Runs flat out on the coldest days and still can’t quite hold the target temperature.

Right size

Correctly sized

Runs steadily through the cold snap its design temperature allowed for.

Too big

Oversized

Short cycles, switching on and off too often to run efficiently, and wears harder.

The survey records
Wall construction Glazing Floor build-up How each room gets used

Both come from the same root cause: a specification written without properly measuring the building. James sees it auditing other installers’ finished work as a freelance NAPIT assessor. A unit picked off a floor area estimate, or a quote issued without anyone walking every room, tends to land on one side of correct or the other, and the homeowner is the one who finds out in January.

A room-by-room heat loss survey removes that guesswork. It records each room individually and produces a kilowatt figure specific to the address, so a Devon winter, even a hard one, sits inside the margin the system was sized against.

Defrost cycles

Defrost Cycles: The Normal Process Behind a Heat Pump’s Winter Running

An air-to-water heat pump taken apart: the fan guard, the fan, the open casing with its finned coil and compressor, and a side panel (illustration)

A defrost cycle is the part of winter running that catches new owners off guard, mostly because nobody explains it beforehand. In cold, damp air the outdoor unit’s coil runs colder than the air passing over it, and moisture in that air condenses and freezes onto the coil, the way a cold drink sweats and then frosts in a freezer. Left alone, that frost would restrict airflow and reduce how well the unit draws heat from the air.

One defrost cycle, start to finish

1

Heating

The outdoor unit draws heat from the air, and the house runs on normal heating.

2

Frost forms

In cold, damp air the outdoor coil runs colder than the air, and moisture freezes onto it.

3

A brief reverse

For a few minutes the unit sends warmth to the outdoor coil and melts the frost.

4

Back to heating

It switches straight back to heating. The unit’s own controls schedule every cycle.

Repeats every so often in cold, damp weather
Repeats every so often in cold, damp weather
What you might notice
The outdoor fan pauses
The unit sounds different for a few minutes
Nothing for you to do

So the unit handles it automatically, and you might notice the outdoor fan pause or a change in the sound the unit makes while it runs. Defrosting is routine maintenance the machine does for itself, built into how every outdoor heat pump unit works in a climate that gets anywhere near freezing, Devon included. It is no fault, and no sign the system is struggling against the cold.

The Devon winter

What a Devon Winter Actually Asks of a Heat Pump

An air source heat pump on its feet on a slab against a red brick wall, with a gravel path and open fields beyond

Strip away the horror stories and a Devon winter is a modest ask by the standard a heat pump is designed against. Inland areas average around 1.5°C on their coldest days, coastal areas run milder still, and snow that settles for more than a day or two is genuinely unusual. The minus 1.5°C design temperature from the Plymouth reference station already sits colder than nearly all of that.

Where a Devon winter does bite is the building. Older solid-wall properties, exposed rural sites and off-grid homes running on oil, common across our patch and out toward rural market towns like Crediton, lose heat faster and need a proper heat loss calculation to size correctly.

Where a Devon winter bites

01

Older solid-wall properties

Wall construction goes into every room’s heat loss figure, so the walls get measured instead of assumed from age.

02

Exposed rural sites

A house on an exposed site loses heat faster than a sheltered one, and the room-by-room calculation picks that up.

03

Off-grid homes running on oil

Common across our patch, and sized from the building’s measured heat loss the same way as every other home.

All three need the same thing: sizing done on the actual building, whatever its age or postcode.

It’s the same lens we use on period and solid-wall properties generally, covered in more depth in our guide to heat pumps in old houses. The free home assessment, and the heat loss survey that follows it, are where that sizing starts.

Straight answers

Frequently Asked Questions

Yes, when they’re sized correctly. Every system we design is specified against a design temperature, a deliberately colder figure than a typical winter, so an ordinary UK cold snap is already accounted for in the sizing.

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Yes. Cold air is a smaller obstacle than people assume. Norway has some of the highest heat pump adoption rates in the world, through winters far colder than the UK sees.

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Correctly specified systems are designed to hold a property warm at the local design temperature, which for Devon is roughly minus 1.5°C, colder than most Devon winters actually reach. The specific figure for your own property is confirmed at the free home assessment.

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A heat pump works a little harder as the outdoor temperature drops, which is exactly what the design temperature and the heat loss survey account for when sizing the system. We don’t quote a savings percentage or a running cost figure without knowing the property and the tariff first.

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A short, automatic process: the unit briefly reverses to melt frost that has built up on the outdoor coil in cold, damp conditions, then returns to normal heating. The unit’s own controls run it, and it is routine, never a sign of a fault.

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No. Devon’s climate sits comfortably inside what a correctly sized heat pump is designed to handle. What decides it is whether the system was sized properly for the specific property.

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Your winter sizing

Get a Straight Answer on Your Own Winter Sizing

How warm your home stays through its coldest week comes down to your own property and whether the system gets sized to it properly. The free home assessment is where that starts: James walks the property, works out your own coldest-week figure, and gives you a fixed estimate on the spot.

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What Devon homeowners say

The majority of people who ring us have already spent a fortnight reading about heat pumps, running costs and the grant, and half of what they have read contradicts the other half. They choose us because the numbers come from a room by room survey of their own house, because James turns up himself, and because the grant paperwork is handled at our end.

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Phil Le-heup profile picture
Phil Le-heup
20 days ago
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Friendly, professional heat pump installation. It was a challenge, plumbing-wise and electrically, as the house is circa 1750, Eco Pro worked through and successfully completed a neat, functional system.

Owner's reply
Thanks so much, Phil! A house from around 1750 kept us on our toes with the pipework and the wiring, so good to hear the finished system looks neat and does its job. Old places like yours are worth the extra thought 😊
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Paul Collings profile picture
Paul Collings
23 days ago
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James and his team were excellent from start to finish. We wanted to replace our oil fired boiler with an Air Source Heat Pump. Other firms were very inflexible with location of the pump and associated equipment. James took time to understand our preferences and made it happen even in very tight spaces. Great to find a reliable and professional local Devon business. Thanks

Owner's reply
Thanks so much, Paul! Where the heat pump and the rest of the kit end up is your call, so it was worth the extra head-scratching to make it work in those tight spots. Enjoy life without the oil boiler 😊
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Judith Simpson profile picture
Judith Simpson
26 days ago
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A job well done. Considerate and tidy plumber and electricians. When there was a manufacturing problem this was quickly dealt with and resolved.

Owner's reply
Thanks so much, Judith! Sorry the manufacturing fault cropped up at all, but glad we got it sorted for you quickly. The plumber and electricians will be pleased to hear you found them considerate and tidy 😊
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Lore 101 profile picture
Lore 101
38 days ago
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We're glad we decided to go with Eco Pro Renewables Ltd for our air sourced heat pump solution. James proved both conscientious and innovative, proposing a solution that addressed both the nature of our property and our requirements. The installing plumbing team and electricians were diligent, tidy and mindful. We're more than happy to recommend considering Eco Pro.

Owner's reply
Thanks so much for the great review! Working out a design that suited the property rather than forcing a standard setup on it was the most important part of the job. Really glad the plumbing team and electricians looked after you well too!
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Aletta Warne profile picture
Aletta Warne
68 days ago
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For our new house we were considering an Air Source Heat Pump and James did a great job of not only quoting for us to source all the materials and install the system but also educating us on the benefits and considerations of getting a heat pump compared to keeping a gas system and replacing our existing boiler. No pressure to go either way but an honest assessment of what we should consider. We have an old house and we’re considering certain insulation upgrades as part of our renovation, which James was very patient in considering (and amending) with our heat pump plans, specs and what that meant for our radiator and underfloor heating requirements. Overall, James has been thoroughly supportive, helpful, professional and patient in all conversations and dealings with us - including grant process and working closely with our builders on scheduling of the works. I could recommend James’ services enough and would choose him again for any future works. We got solar panels at the same time but through another firm and now understand James is looking to offer this service - I wish we had been able to engage James to do those works for us then too!

Owner's reply
Thanks so much, Aletta! With the insulation upgrades changing what the house needed, it was worth reworking the specs and radiators a few times to get it right. Really glad the grant side and fitting around your builders went smoothly too 😊
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Reece Aitkins profile picture
Reece Aitkins
78 days ago
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We were doing a huge amount of work to our new house and an Air Source Heat Pump was something we wanted to consider to move away from gas - due to cost and the unstable prices. We spoke to a number of providers and all made me very nervous about costs and work involved…our house was older and would need some changes to radiators etc, and some said I would need to reinstate the whole roof!?..…. Wasn’t feeling very positive. EcoPro totally changed my feelings - they assessed the heat loss, explained all the things in detail and had a conversation about options and what we could change, what we could do to save some money or could we take a different approach…. It was a totally joint discussion to get the right solution which filled me with confidence….and they had all the answers. Not once was I told something was too difficult or timely! I’ve since not really had to get involved with anything and it’s all just happened around me! Few decisions here and there but they’ve just taken care of it all. Systems works great and I’m really pleased! (Ideal HP290 ASHP & 250L Tank)

Owner's reply
Hi Reece, We completely understand how overwhelming a major renovation can feel, especially when you’re receiving conflicting advice about what’s required. We’re delighted to hear that everything is working well and that you felt supported throughout the installation. Thank you again for choosing Eco Pro Renewables and for taking the time to share your experience. James and the Eco Pro Renewables team
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Conor L profile picture
Conor L
84 days ago
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Can’t recommend Eco Pro enough. We’d been putting off replacing our old oil boiler for ages because we didn’t really understand what the alternatives were, but James took the time to sit down and explain it all properly, no pressure, just honest advice about what would actually work for our house near Crediton, Devon. You could tell he genuinely knew his stuff and wasn’t just trying to sell us the most expensive option. The heat pump install itself was spot on the lads were great and James followed up afterwards to make sure everything was running properly and set us up on an app to control everything. All certificates for warrenty etc came in a well organised “handover pack”. Super impressed !If you’re on the fence about switching to a heat pump, just give James a call you won’t regret it

Owner's reply
Thanks so much, Conor! Honest advice with no pressure is exactly how we try to do things, so really glad it helped you make the switch from oil at your place near Crediton. Enjoy having everything on the app 😊
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John Eggleston profile picture
John Eggleston
99 days ago
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We had Eco Pro Renewables fit a heat source pump at our house in Windsor Square and they were amazing. All the workmen were polite and respectful and cleaned up after themselves. Good communication throughout, answering our questions and working to suit us. Couldn't recommend them any higher, and the system has worked trouble free ever since.

Owner's reply
Thanks so much, John! The team always aim to leave a place as tidy as they found it, so glad that came through at Windsor Square. Brilliant that it's run trouble free ever since 😊
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John Braithwaite profile picture
John Braithwaite
99 days ago
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Excellent service for our ground source heat pumps. They always respond if a problem arises or for the annual check over.

Owner's reply
Thanks, John! Really glad the annual check overs and quick responses have kept your ground source system running well, that ongoing aftercare is a big part of what we do 😊
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Jade Cunliffe profile picture
Jade Cunliffe
102 days ago
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Honestly the best company to work with. Great communication throughout from James, and nothing ever felt like too much trouble. Attention to detail was 10/10. We love our air source heat pump! At first, we didn’t have anywhere suitable for it at the back of the house, so we agreed to have it at the front but it looks so neat and we’re really happy with everything. It’s super efficient and almost silent too. It’s great to have a company like this in Exeter. We recommend them to all our friends and family.

Owner's reply
Thanks so much, Jade! Really pleased it's running so quietly and efficiently for you. And thanks for recommending us around Exeter, that genuinely means a lot 😊
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Gobu Rasalingam profile picture
Gobu Rasalingam
104 days ago
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We were looking to replace our ageing gas heating system with something more efficient, and after speaking with James, we knew we’d found the right company. He took the time to understand our home, explained everything clearly, and recommended the right air source heat pump without any pressure. From the very beginning, we were impressed by the detailed heat loss survey, It gave us confidence that the system was being designed specifically for our home in West Hill, Ottery St. Mary. The installation team were professional, friendly, and tidy, and completed the work to an exceptionally high standard. We’d happily recommend Eco Pro to anyone considering an air source heat pump. The whole experience was great, professional, and exceeded our expectations

Owner's reply
Hi Gobu, thank you so much for taking the time to leave such a great and detailed review. We really appreciate your recommendation, and we’re looking forward to installing an air source heat pump at one of your rental properties in Kilmington, Axminster this August. See you soon! 😊
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Richard Drake profile picture
Richard Drake
138 days ago
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James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system. Totally recommend Eco Pro Renewables Ltd to anyone who asks 😍

Owner's reply
Thank you for your kind review, Richard! 😊 We’re delighted we could get you up and running quickly with your new air source heat pump system. Your recommendation is greatly appreciated by the whole team.
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Andrew Abbott profile picture
Andrew Abbott
183 days ago
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Excellent service throughout would recommend Eco pro renewables. Very competitive prices and excellent communication. 10/10

Owner's reply
Thank you so much for your kind words! We’re really glad you had a great experience with us. Your recommendation means a lot 🙌
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Georgie Stride profile picture
Georgie Stride
234 days ago
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We had an excellent 10/10 experience with James and would highly recommend him. He went above and beyond to help update the heating system in our current housing project. Communication was outstanding throughout, he responded quickly and always provided clear explanations whenever we had questions. James also supported us in organising additional tradespeople whenever needed, making the whole process smooth and stress-free. The house is finally warm, comfortable, and looking much more modern. Thank you, James 😊 P.s We'll give you a break now before the next project 😛

Owner's reply
Ah that’s great to hear! Thanks so much for the kind words! I’m really glad we got everything sorted for you. Hearing that makes it all worth it 🙌 You know where I am when the next project starts 😄 Thanks again 😊
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DJ GOLF profile picture
DJ GOLF
245 days ago
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After comparing several quotes and gathering details I decided to go with Eco Pro after speaking with James and couldn’t be happier. Their design was really detailed, explained clearly and the heat pump works perfectly. Would definitely recommend and already booked in for a few of our other properties.

Owner's reply
Thanks so much for the great review! Really glad you’re happy with the design and that the heat pump is working perfectly. We truly appreciate your trust in us and look forward to working on your other properties.
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Grace Murphy profile picture
Grace Murphy
248 days ago
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Excellent – 10/10! A great company to work with. Communication was excellent throughout, with quick responses and clear explanations whenever we had questions. The heat pump is almost silent, which was something we were worried about, and the results have been fantastic. We’re lovely and warm and always have plenty of hot water. Great work 👍

Owner's reply
Thank you, Grace! Great to hear you’re happy with the results and that everything is running smoothly. We really appreciate your kind words and recommendation!
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Barbara Murphy profile picture
Barbara Murphy
251 days ago
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We were very pleased with the installation of our 22 kW heat pump. Despite parts of the farmhouse being 13th century the system is performing extremely well and keeps the house constantly warm throughout. The installation was carried out professionally with great attention to detail and a high standard of workmanship. The same company have also installed heat pump systems across our rental properties, All completed efficiently and to an excellent standard. We are very happy with the service and would highly recommend this company.

Owner's reply
Thanks, Barbara! It’s been a pleasure working with you, and we really appreciate your recommendation.
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Stephen Moore profile picture
Stephen Moore
251 days ago
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James Stalker is the most reliable man I know. He always arrives on time with a smile on his face. His work for us over a period of 8 or so years has been exemplary — his recommendations have all been positive and have worked in our favour. I have absolutely no hesitation in recommending him to work on your behalf. Many thanks — Stephen Moore — Hampshire

Owner's reply
Thank you for the kind words, Steve! We really appreciate your support and recommendation.
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