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Boiler Upgrade Scheme · Devon

Heat Pump Grant Devon: Claim Up to £9,000 Through the Boiler Upgrade Scheme

The heat pump grant in Devon is worth £7,500, or £9,000 if your home runs on oil or LPG, and the higher rate runs to 31 March 2027. Eco Pro Renewables applies for you and takes it off the invoice, so you never pay it and claim it back.

Excellent service throughout would recommend Eco pro renewables. Very competitive prices and excellent communication. 10/10

★★★★★ Andrew A. · Google review, five stars
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5.0
Top Rated Heat Pump Installer 2026
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5.0
Top Rated Energy-Efficient Heating 2026
verified by Trustindex
Trustindex verifies that the company has a review score above 4.5, based on reviews collected on Google over the past 12 months, qualifying it to receive the Top Rated Certificate.
Air source heat pump outdoor unit at a period Devon home
MCS certified installer mark NAPIT registered APHC member Ideal Heating approved installer RECC Renewable Energy Consumer Code member NAPIT registered Ideal Heating approved installer
What is included

What’s included when Eco Pro claims your heat pump grant

Claiming the grant runs alongside the installation, as one process from start to finish.

  • The heat loss survey measures every room before anyone talks about numbers: wall construction, glazing, room use, and the fuel type that decides which grant rate applies. That survey sets the kilowatt figure, the radiator schedule and the flow temperature, and confirms whether your property sits on the standard £7,500 rate or the off-grid £9,000 rate.

  • Because Eco Pro is an MCS-certified installation company, we file the Boiler Upgrade Scheme application on your behalf and take it straight off the invoice. You never pay the grant upfront and claim it back, and you never fill in the paperwork yourself.

  • MCS covers more than the grant claim: it sets how a heat pump is sized, installed and commissioned, so the same certification stands behind the installation work James designs for your home.

Drawing of an old oil boiler and foam-lagged copper cylinder before replacement
Heat pump hot water cylinder and pipework installed by Eco Pro
Before
After
Do you qualify

Do you qualify: off-grid oil and LPG homes in Devon

Three things decide it. The grant takes £9,000 off the installation cost, deducted before your invoice is raised.

One rule change matters more than most homeowners realise. Since 28 April 2026, a valid EPC is no longer a strict requirement to apply, and alternative evidence about the property can be used instead.

  • For the stone, cob and solid-wall homes common around Ottery St Mary and the villages west of Honiton, that removes a barrier: plenty of older Devon properties never had a current EPC standing between them and the grant.
  • We still size your system by measuring every room.
  • The rule change stops a paperwork technicality ruling out a good candidate before we’ve looked at the house.
Large period farmhouse at the end of a gravel drive, with lawns and trees either side
Off-grid households

Why oil and LPG homes get the higher amount

Ofgem’s energy price cap applies to gas and electricity default tariffs. It has never covered heating oil or LPG, so a price spike at the tank lands on the household directly, with no ceiling and no warning built in.

  • The extra £1,500 in the Boiler Upgrade Scheme exists because off-grid households carry a cost exposure that mains gas customers don’t.
  • The South West already has the highest share of off-gas-grid homes of any English region, 24% of households against a much lower Great Britain average, and Devon sits well inside that pattern.

For a household checking the oil gauge before booking a delivery, or deciding whether to fill up before the price moves again, that’s who the higher rate exists for. A neighbour a few streets away on mains gas in Exeter still qualifies, at the standard £7,500 rate.

Two real deadlines

Why the timing matters now

Two real deadlines land on the same date, 31 March 2027. The £9,000 rate for oil and LPG homes ends then, and heat pump installation reverts from 0% VAT to the reduced 5% rate the day after.

Off-grid oil or LPG home Other qualifying home
Grant
£9,000 Now until 31 March 2027
£7,500
VAT on installation 0% until 31 March 2027
The scheme Runs to 2030
  • Neither is the scheme itself ending: the Boiler Upgrade Scheme now runs to 2030 under the rules that came into force in April 2026.
  • It’s specifically the off-grid uplift and the VAT relief that are time-limited, and both happen to expire together.

A free home assessment booked now leaves time for the heat loss survey and the installation to land inside both windows.

What it doesn’t do

What the heat pump grant doesn’t do

The grant lowers what you pay upfront. It doesn’t guarantee a specific saving on your bills every year, and anyone promising an exact figure is overselling it.

Nesta’s research on oil-heated households switching under the higher grant rate put the saving at over £650 a year for a medium-sized home, based on the energy price cap and oil prices at the time of that research.

Oil’s exposure doesn’t move: no price cap, a tank that needs watching, and a delivery that can turn up late in a cold snap.

  • For most of our Devon customers, that’s the return that matters: steadier running costs and one less thing to manage every winter, on top of whatever the pounds-and-pence saving turns out to be.
Across East Devon

Grant support across East Devon

We currently cover 70 towns and villages, from Exmouth, Sidmouth and Budleigh Salterton out into Mid Devon, Teignbridge, Somerset and Dorset, and the grant works the same way in every one of them: assessed against your property. Closer to the Blackdown Hills side of the county, the same oil and LPG uplift applies to heat pump installs in Honiton as it does anywhere else on our patch.

Wherever you are on the map, the qualifying question is the same: what’s currently heating your home, and is it connected to the gas grid.

Out towards heat pump installs in Exeter, mains gas is more common through the city itself, but plenty of the outlying parishes and older streets still run on oil, and those properties qualify for the £9,000 rate the same as a village further out.

Owner-led, start to finish

Why Devon homeowners choose Eco Pro for their heat pump grant install

Any installer can read you the grant figures. James will tell you whether your specific house will run well on a heat pump, and he’s still answering the phone two winters after your install.

James applies for your grant and runs your job himself.

James, owner of Eco Pro Renewables, beside the company van
  • You deal with him from the first visit through commissioning, handover and aftercare.
  • Once the grant is paid and the system is running, help still comes from James rather than salespeople or a call centre.

Your assessor also inspects other companies’ work.

James, owner of Eco Pro Renewables, beside a newly installed air source heat pump
  • NAPIT contracts James as a freelance MCS assessor, judging other installers’ heat pump jobs against the national standard, so the standard he designs to is the one he holds everyone else to as well.

Sizing comes from measurement.

Drawing of an air source heat pump system: the outdoor unit in the garden, pipework through the wall to the hot water cylinder, a radiator and the controls
  • Every wall and room gets recorded at the heat loss survey before a kilowatt figure or a grant tier gets confirmed.

Older and off-grid Devon properties get taken on.

Ideal air source heat pump on a concrete plinth beside a red brick house, with open fields behind
  • Stone, cob and solid-wall homes that another installer has called unsuitable are the housing stock James designs for.

The grant comes off your invoice before you pay it.

  • Eco Pro handles the claim, the paperwork and the reimbursement.

Ideal units carry seven years of parts and labour.

Ideal heat pump user guide, Eco Pro card and smart controller leaflet left in a wall holder at handover
  • Eco Pro registers the manufacturer warranty at commissioning on every unit it installs, and any non-Ideal unit keeps its maker’s own warranty.
  • The IWA workmanship warranty and deposit insurance come with every installation.
Reviews

What homeowners say on Google

Posted on Google Google
Phil Le-heup profile picture
Phil Le-heup
20 days ago
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Friendly, professional heat pump installation. It was a challenge, plumbing-wise and electrically, as the house is circa 1750, Eco Pro worked through and successfully completed a neat, functional system.

Owner's reply
Thanks so much, Phil! A house from around 1750 kept us on our toes with the pipework and the wiring, so good to hear the finished system looks neat and does its job. Old places like yours are worth the extra thought 😊
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Paul Collings profile picture
Paul Collings
23 days ago
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James and his team were excellent from start to finish. We wanted to replace our oil fired boiler with an Air Source Heat Pump. Other firms were very inflexible with location of the pump and associated equipment. James took time to understand our preferences and made it happen even in very tight spaces. Great to find a reliable and professional local Devon business. Thanks

Owner's reply
Thanks so much, Paul! Where the heat pump and the rest of the kit end up is your call, so it was worth the extra head-scratching to make it work in those tight spots. Enjoy life without the oil boiler 😊
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Judith Simpson profile picture
Judith Simpson
26 days ago
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A job well done. Considerate and tidy plumber and electricians. When there was a manufacturing problem this was quickly dealt with and resolved.

Owner's reply
Thanks so much, Judith! Sorry the manufacturing fault cropped up at all, but glad we got it sorted for you quickly. The plumber and electricians will be pleased to hear you found them considerate and tidy 😊
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Lore 101 profile picture
Lore 101
38 days ago
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We're glad we decided to go with Eco Pro Renewables Ltd for our air sourced heat pump solution. James proved both conscientious and innovative, proposing a solution that addressed both the nature of our property and our requirements. The installing plumbing team and electricians were diligent, tidy and mindful. We're more than happy to recommend considering Eco Pro.

Owner's reply
Thanks so much for the great review! Working out a design that suited the property rather than forcing a standard setup on it was the most important part of the job. Really glad the plumbing team and electricians looked after you well too!
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Aletta Warne profile picture
Aletta Warne
68 days ago
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For our new house we were considering an Air Source Heat Pump and James did a great job of not only quoting for us to source all the materials and install the system but also educating us on the benefits and considerations of getting a heat pump compared to keeping a gas system and replacing our existing boiler. No pressure to go either way but an honest assessment of what we should consider. We have an old house and we’re considering certain insulation upgrades as part of our renovation, which James was very patient in considering (and amending) with our heat pump plans, specs and what that meant for our radiator and underfloor heating requirements. Overall, James has been thoroughly supportive, helpful, professional and patient in all conversations and dealings with us - including grant process and working closely with our builders on scheduling of the works. I could recommend James’ services enough and would choose him again for any future works. We got solar panels at the same time but through another firm and now understand James is looking to offer this service - I wish we had been able to engage James to do those works for us then too!

Owner's reply
Thanks so much, Aletta! With the insulation upgrades changing what the house needed, it was worth reworking the specs and radiators a few times to get it right. Really glad the grant side and fitting around your builders went smoothly too 😊
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Reece Aitkins profile picture
Reece Aitkins
78 days ago
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We were doing a huge amount of work to our new house and an Air Source Heat Pump was something we wanted to consider to move away from gas - due to cost and the unstable prices. We spoke to a number of providers and all made me very nervous about costs and work involved…our house was older and would need some changes to radiators etc, and some said I would need to reinstate the whole roof!?..…. Wasn’t feeling very positive. EcoPro totally changed my feelings - they assessed the heat loss, explained all the things in detail and had a conversation about options and what we could change, what we could do to save some money or could we take a different approach…. It was a totally joint discussion to get the right solution which filled me with confidence….and they had all the answers. Not once was I told something was too difficult or timely! I’ve since not really had to get involved with anything and it’s all just happened around me! Few decisions here and there but they’ve just taken care of it all. Systems works great and I’m really pleased! (Ideal HP290 ASHP & 250L Tank)

Owner's reply
Hi Reece, We completely understand how overwhelming a major renovation can feel, especially when you’re receiving conflicting advice about what’s required. We’re delighted to hear that everything is working well and that you felt supported throughout the installation. Thank you again for choosing Eco Pro Renewables and for taking the time to share your experience. James and the Eco Pro Renewables team
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Conor L profile picture
Conor L
84 days ago
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Can’t recommend Eco Pro enough. We’d been putting off replacing our old oil boiler for ages because we didn’t really understand what the alternatives were, but James took the time to sit down and explain it all properly, no pressure, just honest advice about what would actually work for our house near Crediton, Devon. You could tell he genuinely knew his stuff and wasn’t just trying to sell us the most expensive option. The heat pump install itself was spot on the lads were great and James followed up afterwards to make sure everything was running properly and set us up on an app to control everything. All certificates for warrenty etc came in a well organised “handover pack”. Super impressed !If you’re on the fence about switching to a heat pump, just give James a call you won’t regret it

Owner's reply
Thanks so much, Conor! Honest advice with no pressure is exactly how we try to do things, so really glad it helped you make the switch from oil at your place near Crediton. Enjoy having everything on the app 😊
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John Eggleston profile picture
John Eggleston
99 days ago
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We had Eco Pro Renewables fit a heat source pump at our house in Windsor Square and they were amazing. All the workmen were polite and respectful and cleaned up after themselves. Good communication throughout, answering our questions and working to suit us. Couldn't recommend them any higher, and the system has worked trouble free ever since.

Owner's reply
Thanks so much, John! The team always aim to leave a place as tidy as they found it, so glad that came through at Windsor Square. Brilliant that it's run trouble free ever since 😊
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John Braithwaite profile picture
John Braithwaite
99 days ago
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Excellent service for our ground source heat pumps. They always respond if a problem arises or for the annual check over.

Owner's reply
Thanks, John! Really glad the annual check overs and quick responses have kept your ground source system running well, that ongoing aftercare is a big part of what we do 😊
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Jade Cunliffe profile picture
Jade Cunliffe
102 days ago
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Honestly the best company to work with. Great communication throughout from James, and nothing ever felt like too much trouble. Attention to detail was 10/10. We love our air source heat pump! At first, we didn’t have anywhere suitable for it at the back of the house, so we agreed to have it at the front but it looks so neat and we’re really happy with everything. It’s super efficient and almost silent too. It’s great to have a company like this in Exeter. We recommend them to all our friends and family.

Owner's reply
Thanks so much, Jade! Really pleased it's running so quietly and efficiently for you. And thanks for recommending us around Exeter, that genuinely means a lot 😊
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Gobu Rasalingam profile picture
Gobu Rasalingam
104 days ago
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We were looking to replace our ageing gas heating system with something more efficient, and after speaking with James, we knew we’d found the right company. He took the time to understand our home, explained everything clearly, and recommended the right air source heat pump without any pressure. From the very beginning, we were impressed by the detailed heat loss survey, It gave us confidence that the system was being designed specifically for our home in West Hill, Ottery St. Mary. The installation team were professional, friendly, and tidy, and completed the work to an exceptionally high standard. We’d happily recommend Eco Pro to anyone considering an air source heat pump. The whole experience was great, professional, and exceeded our expectations

Owner's reply
Hi Gobu, thank you so much for taking the time to leave such a great and detailed review. We really appreciate your recommendation, and we’re looking forward to installing an air source heat pump at one of your rental properties in Kilmington, Axminster this August. See you soon! 😊
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Richard Drake profile picture
Richard Drake
138 days ago
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James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system. Totally recommend Eco Pro Renewables Ltd to anyone who asks 😍

Owner's reply
Thank you for your kind review, Richard! 😊 We’re delighted we could get you up and running quickly with your new air source heat pump system. Your recommendation is greatly appreciated by the whole team.
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Andrew Abbott profile picture
Andrew Abbott
183 days ago
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Excellent service throughout would recommend Eco pro renewables. Very competitive prices and excellent communication. 10/10

Owner's reply
Thank you so much for your kind words! We’re really glad you had a great experience with us. Your recommendation means a lot 🙌
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Georgie Stride profile picture
Georgie Stride
234 days ago
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We had an excellent 10/10 experience with James and would highly recommend him. He went above and beyond to help update the heating system in our current housing project. Communication was outstanding throughout, he responded quickly and always provided clear explanations whenever we had questions. James also supported us in organising additional tradespeople whenever needed, making the whole process smooth and stress-free. The house is finally warm, comfortable, and looking much more modern. Thank you, James 😊 P.s We'll give you a break now before the next project 😛

Owner's reply
Ah that’s great to hear! Thanks so much for the kind words! I’m really glad we got everything sorted for you. Hearing that makes it all worth it 🙌 You know where I am when the next project starts 😄 Thanks again 😊
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DJ GOLF profile picture
DJ GOLF
245 days ago
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After comparing several quotes and gathering details I decided to go with Eco Pro after speaking with James and couldn’t be happier. Their design was really detailed, explained clearly and the heat pump works perfectly. Would definitely recommend and already booked in for a few of our other properties.

Owner's reply
Thanks so much for the great review! Really glad you’re happy with the design and that the heat pump is working perfectly. We truly appreciate your trust in us and look forward to working on your other properties.
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Grace Murphy profile picture
Grace Murphy
248 days ago
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Excellent – 10/10! A great company to work with. Communication was excellent throughout, with quick responses and clear explanations whenever we had questions. The heat pump is almost silent, which was something we were worried about, and the results have been fantastic. We’re lovely and warm and always have plenty of hot water. Great work 👍

Owner's reply
Thank you, Grace! Great to hear you’re happy with the results and that everything is running smoothly. We really appreciate your kind words and recommendation!
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Barbara Murphy profile picture
Barbara Murphy
251 days ago
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We were very pleased with the installation of our 22 kW heat pump. Despite parts of the farmhouse being 13th century the system is performing extremely well and keeps the house constantly warm throughout. The installation was carried out professionally with great attention to detail and a high standard of workmanship. The same company have also installed heat pump systems across our rental properties, All completed efficiently and to an excellent standard. We are very happy with the service and would highly recommend this company.

Owner's reply
Thanks, Barbara! It’s been a pleasure working with you, and we really appreciate your recommendation.
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Stephen Moore profile picture
Stephen Moore
251 days ago
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James Stalker is the most reliable man I know. He always arrives on time with a smile on his face. His work for us over a period of 8 or so years has been exemplary — his recommendations have all been positive and have worked in our favour. I have absolutely no hesitation in recommending him to work on your behalf. Many thanks — Stephen Moore — Hampshire

Owner's reply
Thank you for the kind words, Steve! We really appreciate your support and recommendation.
Costs and the grant

How much is the heat pump grant worth in Devon

The Boiler Upgrade Scheme pays £7,500 towards an air-to-water heat pump on a home replacing a fossil-fuel or direct-electric heating system.

Standard rate £7,500 Towards an air-to-water heat pump replacing a fossil-fuel or direct-electric system.
Off-grid rate £9,000 For oil and LPG homes, available now until 31 March 2027.
0% VAT On heat pump installation until 31 March 2027, then the reduced rate of 5%.
  • If your Devon property is off the gas grid and currently heats on oil or LPG, the rate rises to £9,000.
  • That higher figure has applied since 21 July 2026 and is due to end on 31 March 2027, so it’s live today.
  • Because Eco Pro is an MCS-certified installation company, we apply for your grant. Once your heat loss survey confirms the system size and your fuel type puts you on the standard or the off-grid rate, we file the application ourselves and the grant comes straight off your invoice.

Neither figure is automatic. Your fuel type, ownership and the property itself all get checked before a number applies to your job. We confirm which tier you sit in during the free home assessment.

The kit

The kit we fit for a grant-eligible install, and why

Not every heat pump qualifies for the Boiler Upgrade Scheme.

Sized to the measured figure

Properly measured, most Devon properties land in the 4 to 10 kilowatt range, and James sizes the unit, whichever make it is, to that measured figure.

A cylinder that arrives pre-plumbed

He usually pairs it with a cylinder that arrives pre-plumbed, filter, diverter valve, cylinder stat and overheat cut-out already fitted, which is what lets a subcontractor team commission it reliably in a single day.

Controls

James sets the controls up as part of commissioning, with weather compensation where the system benefits from it.

Not tied to one make

Air-to-air units sit on their own lower £2,500 rate and cannot reach £9,000. We fit air-to-water only. James picks the unit for each property, Ideal often among them, and each one we fit is air-to-water by design, which is why it qualifies for the grant.

Need something outside that range? The heat loss survey shows it, and James adjusts both the kit and the design to match.

Survey first, always

How it works, from free visit to installed heat pump

Four steps, and the first one is free.

1 Free

Free home assessment

James visits, looks at your current heating and your property, and tells you honestly whether a heat pump is a good fit, with an estimate on the spot.

2

Heat loss survey and design

£250 plus VAT, waived in full if you go ahead with the install. This confirms your fuel type and off-grid status against the grant, alongside unit sizing, the radiator schedule and flow temperatures.

3

Grant application and installation

We file your Boiler Upgrade Scheme application and deduct it from your invoice before we’re on site, typically starting a Monday and commissioning by Thursday or Friday.

4

Handover and aftercare

After commissioning you call James directly, and your heat pump’s manufacturer warranty, from Ideal or another maker, is already registered.

★★★★★

“We had an excellent 10/10 experience with James and would highly recommend him. He went above and beyond to help update the heating system in our current housing project. Communication was outstanding throughout, he responded quickly and always provided clear explanations whenever we had questions.”

Georgie S. · Google review · five stars

Guarantees and accreditation

Your guarantees on a Devon heat pump grant install

  • ✓

    Every installation carries the IWA workmanship warranty and deposit insurance, plus the manufacturer’s own cover.

  • We put that cover on record with the manufacturer during the commissioning visit, and on an Ideal unit it means seven years of parts and labour.

  • We’re MCS certified, RECC and APHC members, signed up to the TSI Approved Code, NAPIT registered, and an Ideal Heating partner installer.

  • James is also a freelance NAPIT MCS assessor, auditing other installers’ heat pump work, so the standard he designs your system to is the same one he checks other companies against.

Insulated flow and return pipes under a heat pump outdoor unit, clipped to brackets on the paving beside a drain channel
Real installs, East Devon

See the work

Air source heat pump outdoor unit mounted beside an older Devon property
Insulated heat pump pipework detail on an Eco Pro installation
Heat pump installed beside the driveway of a Devon cottage
Heat pump outdoor unit neatly installed beside a garden fence
Cylinder and manifold pipework in an Eco Pro plant room
Heat pump hot water cylinder and pipework in a tidy plant room
Neat copper pipework on an Eco Pro Renewables heat pump install
Air source heat pump outdoor unit installed against a brick Devon home
Real installs, designed correctly

More recent projects: Street, Somerset

Exmouth

A 1930s six-bedroom home with 34 windows

The owners doubted a heat pump could heat an older, larger property. A detailed design running at a low 47 degrees, with seven radiators upgraded and the rest kept, proved it could, comfortably.

West Hill · Ottery St Mary

The job three installers said could not be done

The owners wanted their hot water cylinder relocated to the garage. Three previous companies refused. We redesigned the pipework and did it, on a 311m² home with uninsulated floors.

Newton Abbot

A period home others had written off

We redesigned and re-piped the entire heating system for low-temperature running, and added radiators to rooms that never had them. “Too old” is usually a design problem, not a dead end.

We install across East Devon, including Exmouth, Budleigh Salterton, Sidmouth, Ottery St Mary, Woodbury, Lympstone, Newton Poppleford, West Hill and Honiton.

Correctly sized Ideal Logic Air heat pump installed in Street, Somerset
Featured case study

Street, Somerset: three installers, three different answers. We designed it correctly.

By the time the owner of this Somerset property called Eco Pro, they had already sat through visits from three heating companies, two of them national names, and come away with contradictory advice. One installer proposed a 16 kilowatt heat pump. Another said the house couldn’t take a heat pump at all.

A room-by-room heat loss survey settled it. The property was a good fit, and its real heat loss sat well under 16 kilowatts. James replaced the oil boiler with an Ideal Logic Air, the unit he chose for this house, sized to the survey, and applied the Boiler Upgrade Scheme grant that was in force at the time, £7,500, deducted before the invoice was raised.

Old system Oil boiler
New system Ideal Logic Air
Grant £7,500
The difference Correct sizing, not guesswork
Straight answers

Frequently asked questions

Homeowners in England and Wales replacing a fossil-fuel or direct-electric heating system with an eligible heat pump, installed by an MCS-certified company. Devon homes on oil or LPG get the higher £9,000 rate; everyone else eligible gets £7,500. We confirm which rate applies at your free assessment.

Book my free home assessment

Yes, if you own the property and you’re replacing oil, LPG or another qualifying fossil-fuel system. Eco Pro Renewables applies for the Boiler Upgrade Scheme on your behalf and deducts it from your invoice.

Book my free home assessment

You don’t apply yourself. Once your heat loss survey confirms the system and your fuel type, we submit the application as your MCS-certified installer, and the grant comes off your invoice before it’s raised.

Book my free home assessment

The scheme itself runs to 2030. The higher £9,000 rate for oil and LPG homes, and the 0% VAT on installation, both end on 31 March 2027.

Book my free home assessment

It’s installer-led: your MCS-certified installer applies, the amount is confirmed against your property and fuel type, and it’s subtracted from your invoice.

Book my free home assessment

No, not since 28 April 2026. A valid EPC used to be required; alternative evidence about the property is accepted instead now, which matters for older Devon homes that never had a recent EPC done.

Book my free home assessment

Oil, LPG or another qualifying fossil-fuel or direct-electric system, replaced with an air-to-water heat pump. If your home is already on mains gas, you can still apply, at the standard £7,500 rate rather than the £9,000 off-grid rate.

Book my free home assessment

The higher rate is specifically for off-grid properties on oil or LPG. Mains gas homes replacing their boiler with a heat pump still qualify for the standard £7,500.

Book my free home assessment

Book your free home assessment

Tell us what’s currently heating your home and roughly where in Devon you are, and we can usually tell you which grant rate applies before we’ve even visited. James calls you back personally.

EXCELLENT Google star 1Google star 2Google star 3Google star 4Google star 5
18 reviews

★★★★★

“James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system.”

Richard D. · Google review · five stars

Prefer to talk it through first? Ring 01395 202030, answered by James himself.

MCS certified installer
NAPIT registered
RECC Renewable Energy Consumer Code member
APHC member
Ideal Heating approved installer
In their words

The rest of our Google reviews

Posted on Google Google
Phil Le-heup profile picture
Phil Le-heup
20 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Friendly, professional heat pump installation. It was a challenge, plumbing-wise and electrically, as the house is circa 1750, Eco Pro worked through and successfully completed a neat, functional system.

Owner's reply
Thanks so much, Phil! A house from around 1750 kept us on our toes with the pipework and the wiring, so good to hear the finished system looks neat and does its job. Old places like yours are worth the extra thought 😊
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Paul Collings profile picture
Paul Collings
23 days ago
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James and his team were excellent from start to finish. We wanted to replace our oil fired boiler with an Air Source Heat Pump. Other firms were very inflexible with location of the pump and associated equipment. James took time to understand our preferences and made it happen even in very tight spaces. Great to find a reliable and professional local Devon business. Thanks

Owner's reply
Thanks so much, Paul! Where the heat pump and the rest of the kit end up is your call, so it was worth the extra head-scratching to make it work in those tight spots. Enjoy life without the oil boiler 😊
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Judith Simpson profile picture
Judith Simpson
26 days ago
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A job well done. Considerate and tidy plumber and electricians. When there was a manufacturing problem this was quickly dealt with and resolved.

Owner's reply
Thanks so much, Judith! Sorry the manufacturing fault cropped up at all, but glad we got it sorted for you quickly. The plumber and electricians will be pleased to hear you found them considerate and tidy 😊
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Lore 101 profile picture
Lore 101
38 days ago
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We're glad we decided to go with Eco Pro Renewables Ltd for our air sourced heat pump solution. James proved both conscientious and innovative, proposing a solution that addressed both the nature of our property and our requirements. The installing plumbing team and electricians were diligent, tidy and mindful. We're more than happy to recommend considering Eco Pro.

Owner's reply
Thanks so much for the great review! Working out a design that suited the property rather than forcing a standard setup on it was the most important part of the job. Really glad the plumbing team and electricians looked after you well too!
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Aletta Warne profile picture
Aletta Warne
68 days ago
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For our new house we were considering an Air Source Heat Pump and James did a great job of not only quoting for us to source all the materials and install the system but also educating us on the benefits and considerations of getting a heat pump compared to keeping a gas system and replacing our existing boiler. No pressure to go either way but an honest assessment of what we should consider. We have an old house and we’re considering certain insulation upgrades as part of our renovation, which James was very patient in considering (and amending) with our heat pump plans, specs and what that meant for our radiator and underfloor heating requirements. Overall, James has been thoroughly supportive, helpful, professional and patient in all conversations and dealings with us - including grant process and working closely with our builders on scheduling of the works. I could recommend James’ services enough and would choose him again for any future works. We got solar panels at the same time but through another firm and now understand James is looking to offer this service - I wish we had been able to engage James to do those works for us then too!

Owner's reply
Thanks so much, Aletta! With the insulation upgrades changing what the house needed, it was worth reworking the specs and radiators a few times to get it right. Really glad the grant side and fitting around your builders went smoothly too 😊
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Reece Aitkins profile picture
Reece Aitkins
78 days ago
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We were doing a huge amount of work to our new house and an Air Source Heat Pump was something we wanted to consider to move away from gas - due to cost and the unstable prices. We spoke to a number of providers and all made me very nervous about costs and work involved…our house was older and would need some changes to radiators etc, and some said I would need to reinstate the whole roof!?..…. Wasn’t feeling very positive. EcoPro totally changed my feelings - they assessed the heat loss, explained all the things in detail and had a conversation about options and what we could change, what we could do to save some money or could we take a different approach…. It was a totally joint discussion to get the right solution which filled me with confidence….and they had all the answers. Not once was I told something was too difficult or timely! I’ve since not really had to get involved with anything and it’s all just happened around me! Few decisions here and there but they’ve just taken care of it all. Systems works great and I’m really pleased! (Ideal HP290 ASHP & 250L Tank)

Owner's reply
Hi Reece, We completely understand how overwhelming a major renovation can feel, especially when you’re receiving conflicting advice about what’s required. We’re delighted to hear that everything is working well and that you felt supported throughout the installation. Thank you again for choosing Eco Pro Renewables and for taking the time to share your experience. James and the Eco Pro Renewables team
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Conor L profile picture
Conor L
84 days ago
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Can’t recommend Eco Pro enough. We’d been putting off replacing our old oil boiler for ages because we didn’t really understand what the alternatives were, but James took the time to sit down and explain it all properly, no pressure, just honest advice about what would actually work for our house near Crediton, Devon. You could tell he genuinely knew his stuff and wasn’t just trying to sell us the most expensive option. The heat pump install itself was spot on the lads were great and James followed up afterwards to make sure everything was running properly and set us up on an app to control everything. All certificates for warrenty etc came in a well organised “handover pack”. Super impressed !If you’re on the fence about switching to a heat pump, just give James a call you won’t regret it

Owner's reply
Thanks so much, Conor! Honest advice with no pressure is exactly how we try to do things, so really glad it helped you make the switch from oil at your place near Crediton. Enjoy having everything on the app 😊
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John Eggleston profile picture
John Eggleston
99 days ago
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We had Eco Pro Renewables fit a heat source pump at our house in Windsor Square and they were amazing. All the workmen were polite and respectful and cleaned up after themselves. Good communication throughout, answering our questions and working to suit us. Couldn't recommend them any higher, and the system has worked trouble free ever since.

Owner's reply
Thanks so much, John! The team always aim to leave a place as tidy as they found it, so glad that came through at Windsor Square. Brilliant that it's run trouble free ever since 😊
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John Braithwaite profile picture
John Braithwaite
99 days ago
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Excellent service for our ground source heat pumps. They always respond if a problem arises or for the annual check over.

Owner's reply
Thanks, John! Really glad the annual check overs and quick responses have kept your ground source system running well, that ongoing aftercare is a big part of what we do 😊
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Jade Cunliffe profile picture
Jade Cunliffe
102 days ago
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Honestly the best company to work with. Great communication throughout from James, and nothing ever felt like too much trouble. Attention to detail was 10/10. We love our air source heat pump! At first, we didn’t have anywhere suitable for it at the back of the house, so we agreed to have it at the front but it looks so neat and we’re really happy with everything. It’s super efficient and almost silent too. It’s great to have a company like this in Exeter. We recommend them to all our friends and family.

Owner's reply
Thanks so much, Jade! Really pleased it's running so quietly and efficiently for you. And thanks for recommending us around Exeter, that genuinely means a lot 😊
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Gobu Rasalingam profile picture
Gobu Rasalingam
104 days ago
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We were looking to replace our ageing gas heating system with something more efficient, and after speaking with James, we knew we’d found the right company. He took the time to understand our home, explained everything clearly, and recommended the right air source heat pump without any pressure. From the very beginning, we were impressed by the detailed heat loss survey, It gave us confidence that the system was being designed specifically for our home in West Hill, Ottery St. Mary. The installation team were professional, friendly, and tidy, and completed the work to an exceptionally high standard. We’d happily recommend Eco Pro to anyone considering an air source heat pump. The whole experience was great, professional, and exceeded our expectations

Owner's reply
Hi Gobu, thank you so much for taking the time to leave such a great and detailed review. We really appreciate your recommendation, and we’re looking forward to installing an air source heat pump at one of your rental properties in Kilmington, Axminster this August. See you soon! 😊
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Richard Drake profile picture
Richard Drake
138 days ago
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James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system. Totally recommend Eco Pro Renewables Ltd to anyone who asks 😍

Owner's reply
Thank you for your kind review, Richard! 😊 We’re delighted we could get you up and running quickly with your new air source heat pump system. Your recommendation is greatly appreciated by the whole team.
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Andrew Abbott profile picture
Andrew Abbott
183 days ago
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Excellent service throughout would recommend Eco pro renewables. Very competitive prices and excellent communication. 10/10

Owner's reply
Thank you so much for your kind words! We’re really glad you had a great experience with us. Your recommendation means a lot 🙌
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Georgie Stride profile picture
Georgie Stride
234 days ago
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We had an excellent 10/10 experience with James and would highly recommend him. He went above and beyond to help update the heating system in our current housing project. Communication was outstanding throughout, he responded quickly and always provided clear explanations whenever we had questions. James also supported us in organising additional tradespeople whenever needed, making the whole process smooth and stress-free. The house is finally warm, comfortable, and looking much more modern. Thank you, James 😊 P.s We'll give you a break now before the next project 😛

Owner's reply
Ah that’s great to hear! Thanks so much for the kind words! I’m really glad we got everything sorted for you. Hearing that makes it all worth it 🙌 You know where I am when the next project starts 😄 Thanks again 😊
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DJ GOLF profile picture
DJ GOLF
245 days ago
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After comparing several quotes and gathering details I decided to go with Eco Pro after speaking with James and couldn’t be happier. Their design was really detailed, explained clearly and the heat pump works perfectly. Would definitely recommend and already booked in for a few of our other properties.

Owner's reply
Thanks so much for the great review! Really glad you’re happy with the design and that the heat pump is working perfectly. We truly appreciate your trust in us and look forward to working on your other properties.
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Grace Murphy profile picture
Grace Murphy
248 days ago
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Excellent – 10/10! A great company to work with. Communication was excellent throughout, with quick responses and clear explanations whenever we had questions. The heat pump is almost silent, which was something we were worried about, and the results have been fantastic. We’re lovely and warm and always have plenty of hot water. Great work 👍

Owner's reply
Thank you, Grace! Great to hear you’re happy with the results and that everything is running smoothly. We really appreciate your kind words and recommendation!
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Barbara Murphy profile picture
Barbara Murphy
251 days ago
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We were very pleased with the installation of our 22 kW heat pump. Despite parts of the farmhouse being 13th century the system is performing extremely well and keeps the house constantly warm throughout. The installation was carried out professionally with great attention to detail and a high standard of workmanship. The same company have also installed heat pump systems across our rental properties, All completed efficiently and to an excellent standard. We are very happy with the service and would highly recommend this company.

Owner's reply
Thanks, Barbara! It’s been a pleasure working with you, and we really appreciate your recommendation.
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Stephen Moore profile picture
Stephen Moore
251 days ago
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James Stalker is the most reliable man I know. He always arrives on time with a smile on his face. His work for us over a period of 8 or so years has been exemplary — his recommendations have all been positive and have worked in our favour. I have absolutely no hesitation in recommending him to work on your behalf. Many thanks — Stephen Moore — Hampshire

Owner's reply
Thank you for the kind words, Steve! We really appreciate your support and recommendation.
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