Your free home assessment
James visits, gives a straight answer on suitability and a fixed estimate on the spot.
An Aira heat pump in Devon comes from a national company that installs only its own unit, with a 15-year guarantee tied to a paid monthly plan. Eco Pro Renewables is a local MCS installer in Exmouth, where James designs each system around the property he has surveyed.
Key Takeaways
- Aira fits only its own heat pump. Eco Pro chooses the unit and cylinder for each Devon property from its room-by-room heat loss figures.
- The 15-Year Aira Guarantee sits inside the paid All-Inclusive Plan: year one included, then £19.90 a month, which is £3,343.20 over the remaining 14 years.
- If Aira has to replace the whole unit or refund you, your share rises by 10% of the original price for every full year after year five.
- Eco Pro puts the maker’s warranty on record at commissioning on any make, with seven years of Ideal parts and labour on Ideal units, and no monthly plan.
- The grant does not change between MCS installers, so two quotes for the same house come down to design, kit, cover and price.
The grant is the same with any MCS installer, so this comparison covers what differs: who you deal with, which heat pump goes in, what the long-term cover costs, and what happens if the whole unit ever has to be replaced.
Aira Heat Pump and Eco Pro Renewables Side by Side
We took every Aira row from Aira’s website on 22 September 2026, and James supplied the Eco Pro side.
Aira rows from Aira’s website, 22 September 2026. The grant is the same on both sides.
The two cover rows take the most reading, because their cost and their replacement terms run for years. The guarantee section below works through both.
Why Devon Homeowners Pick Eco Pro
You deal with James from the first visit. He designs the system and stays with it through commissioning, handover and aftercare.
James at every stage below
First visit
Walks the property and leaves a free estimate on the spot
Design
Picks the heat pump and cylinder from your room-by-room heat loss
Commissioning
Puts the maker’s warranty on record, for any make
Handover
Hands the finished system over to you himself
Aftercare
Gets in touch when your annual heat pump service is due
If you need help later, you ring someone who understands your system, and nobody passes you between salespeople, call centres and departments.
James chooses the heat pump and cylinder for each property from its room-by-room heat loss figures. He fits Ideal often but is not tied to one manufacturer, and on Ideal units seven years of parts and labour come as standard. You can read how James designs and installs an air source heat pump.
On price
A recent customer choosing between Eco Pro and Aira went with Eco Pro after James matched the Aira price.
Aira Heat Pump Guarantee: What the Plan Costs and Covers
Aira links its 15-year guarantee to its paid All-Inclusive Plan, which covers parts, labour and necessary maintenance with no call-out fees (Aira’s website, 22 September 2026).
£3,343.20
After the included first year, the plan costs £19.90 a month at the price published on 22 September 2026. Over the remaining 14 years that is £3,343.20, on top of the installation cost.
The plan includes necessary maintenance, and a heat pump on any route needs its annual service, so weigh the plan against servicing plus the warranty cover you get elsewhere over the same years.
One clause sits apart from ordinary repairs. If Aira cannot repair the heat pump and has to replace the complete product or refund you, your contribution depends on how long the unit has been in.
Your contribution, year by year of the guarantee
- When it applies Only when Aira cannot repair the heat pump and replaces the complete product or refunds you.
- How it grows 10% of the original heat pump and installation price for every full year after year five.
- Outside it Ordinary repairs and single-part replacements sit outside this clause.
Bars show the rule as Aira states it, up to Aira’s own example: a claim at nine and a half years at 40%.
Compare Your Aira Heat Pump Quote Before You Sign
Already have an Aira quote? Send it to James for an honest comparison at hello@ecoprohome.co.uk. He carries out free home assessments for heat pump installation in Exeter and anywhere within about an hour of Exmouth, then leaves an estimate to set beside Aira’s.
Book my free home assessmentPrefer to talk it through first? Ring 01395 202030. James answers, and he is the person who will price the job.
★★★★★
“James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system.”
Richard Drake · Google review
