Heat Pump Installation Otterton: Your Quote Is Not Your Neighbour’s
Across eight certificates on Fore Street and Behind Hayes sit five different heating systems and seven different wall build-ups. Heat pump installation Otterton starts with a room-by-room heat loss survey of your own property, not the one next door.
James and the team provided a first rate end to end service, our old oil boiler failed on Good Friday and within 3/4 weeks we were up and running with a new energy efficient air source heating system. Totally recommend Eco Pro Renewables Ltd to anyone who asks
James Stalker, owner
NAPIT MCS assessor
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What your Otterton installation includes
Every line below is priced into the job from the start, not added later. An Otterton installation covers:
- The heat loss survey and design. Each room measured in turn, then a system drawn around the total: unit size, radiator schedule, flow temperature and cylinder specification.
- The heat pump and its cylinder. An outdoor unit suited to the property, plus a heat pump cylinder that lands on site pre-plumbed, picked to match the household’s peak hot water draw.
- Radiator changes, only where the schedule calls for them. Most rooms keep what they already have; the ones that do not are named, sized and priced before anything is ordered.
- Pipework, electrics and the outdoor base. The base is built to stand the unit clear of wet ground, and the MCS sound calculation fixes where it goes.
- Commissioning and optimisation. Nothing is left on a factory default: the unit is balanced against the finished system, and the hot water schedule is set with you before we leave.
- The grant application. Ours to lodge, and the money never passes through your account in either direction.
- Handover and aftercare. Nobody leaves until you can work the controls, and servicing afterwards comes from the people who fitted it.
Underfloor heating is quoted inside the same scope, and low flow temperatures are the conditions it was always meant to run in.
Air source heat pump installation Otterton: the neighbour’s figure will not do
We read eight energy certificates across Fore Street and Behind Hayes.
- Three properties run on oil, two on LPG, one on an electric boiler, one on portable electric heaters and one on wood and mineral room heaters, and none of the eight has a mains gas connection.
The walls are no more consistent: filled cavity at one address, bare granite at the next.
- Historic England’s listing for a thatched cottage on Fore Street records plastered cob on stone rubble footings.
- Oil boiler replacement in Otterton is the common job, and our guide to replacing an oil boiler with a heat pump sets out what changes.
We are the MCS certified air to water specialist on Exeter Road in Exmouth, about fifteen minutes from the village.
- James has fitted nothing but heat pumps since 2010, with past 100 installations behind him.
- The design method sits on our air source heat pump installation page.
Why Otterton homeowners choose us
Along Fore Street the older cottages sit tight against the road, so where an outdoor unit can reasonably stand is a real question in this village. The heat pump installer Otterton owners meet on site answers it that day, and the heat pump company Otterton homeowners ring two winters later is the same one.
The owner runs your job.
- James walks the property and draws the design, a regular install team puts the system in, and he commissions it and walks you through the handover.
- Aftercare is his too, which spares you the salespeople, call centre and departments a national installer would route you through. Our about page covers his background.
★★★★★
“James Stalker is the most reliable man I know.”
Stephen M. · Google review · five stars
The man drawing your design also assesses other installers.
- NAPIT contracts James as a freelance MCS assessor, so he sees what good and bad heat pump work look like all year round.
The survey decides the size, not the square metres.
- Every room in your property is logged on its own, and the kilowatt figure is the sum of what those rooms lose.
Older and period properties welcome.
- Heat pumps for older properties in Otterton get the same design process as a modern build, and solid stone or cob changes the numbers rather than the answer.
- There is a fuller answer in heat pumps in old houses.
The grant handled, about a week on site.
The grant handled, about a week on site.
- We submit the Boiler Upgrade Scheme claim and deduct the award before your invoice is written.
- The install itself runs about a week, Monday start, commissioning Thursday or Friday, with aftercare a quarter of an hour away. The same routine applies to heat pump installation in Budleigh Salterton, the next parish along.
What homeowners say on Google
Boiler Upgrade Scheme Otterton: the off grid rate, and its conditions
We are MCS certified, so the claim is ours to make and the money comes off your quote instead of being chased afterwards.
Check if your home qualifiesEligibility depends on the property and your circumstances, so not every Otterton home qualifies.
We confirm yours at the free home assessment before anything is promised.
- On running costs: against cheap oil the saving is usually modest, and what changes is a bill that no longer follows the tanker.
- See air source heat pump costs in Devon.
Grant figures correct as of September 2026. Eligibility criteria apply and are confirmed at your free home assessment.
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The Boiler Upgrade Scheme pays towards an air to water heat pump replacing fossil fuel or direct electric heating.
- None of the eight Otterton certificates we read has a mains gas connection, and an oil or LPG property with no gas supply can qualify for £9,000 on applications made by 31 March 2027, against £7,500 for other eligible homes.
- The uplift itself, and who it applies to, sit in our post on the off grid oil and LPG grant.
- 0% VAT runs on the installation to that same date.
The kit we fit in Otterton, and why
For the typical off-grid home the measured heat loss gives the size of unit, and the room figures show which radiators can stay as they are.
We choose the cylinder for your home, as we do the heat pump, and it usually arrives pre-plumbed with its valves and stats fitted.
We fit weather-compensating controls where they add value, and set them up at commissioning.
Nearly every property we design for takes a heat pump and a cylinder, and we are free to pick the make of each.
For an air source heat pump Otterton properties can live with year round, we often fit an Ideal with a cylinder that arrives already plumbed: filter, diverter valve, cylinder stat and overheat stat fitted.
4 to 10 kilowatts is the usual band. Ideal builds in the UK, so spares for its units are not a waiting game, which matters more than badge loyalty when a part fails in January.
Air to water heat pump installation Otterton: the order things happen in
Four steps, from the first visit to the handover.
Free home visit
We come out, look at your property, answer your questions, and tell you honestly whether a heat pump is right for your home.
Book my free home assessmentYour heat loss survey and design
A full room-by-room heat loss survey and a designed system, with a fixed written scope and price. The survey is £250 plus VAT, and that fee is wiped from the final bill when you go ahead with the install.
Installation and commissioning
A clean MCS install, usually about a week start to finish, one or two jobs at a time, with the system properly commissioned and dialled in.
Handover and aftercare
We show you how it runs, and we are here afterwards, with servicing when it is due.
“After comparing several quotes and gathering details I decided to go with Eco Pro after speaking with James and couldn’t be happier. Their design was really detailed, explained clearly and the heat pump works perfectly. Would definitely recommend and already booked in for a few of our other properties.”
DJ G. · Google review · five stars
Your guarantees
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IWA workmanship warranty and deposit insurance.
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Seven years of Ideal parts and labour cover an Ideal unit, and other makes carry their own warranty. We file the cover with the manufacturer on commissioning day for all brands, so nothing rests on you posting a form.
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MCS certified, RECC and APHC member, NAPIT assessor, Ideal Heating partner.
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The grant paperwork handled for you, start to finish.
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Ongoing servicing when you need it, including years down the line. Heat pump servicing →
More recent projects
Exmouth
A 1930s six-bedroom home with 34 windows
The owners doubted a heat pump could heat an older, larger property. A detailed design running at a low 47 degrees, with seven radiators upgraded and the rest kept, proved it could, comfortably.
West Hill · Ottery St Mary
The job three installers said could not be done
The owners wanted their hot water cylinder relocated to the garage. Three previous companies refused. We redesigned the pipework and did it, on a 311m² home with uninsulated floors.
Newton Abbot
A period home others had written off
We redesigned and re-piped the entire heating system for low-temperature running, and added radiators to rooms that never had them. “Too old” is usually a design problem, not a dead end.
We work right across East Devon, from Otterton and Budleigh Salterton to Exmouth, Lympstone, Woodbury, Newton Poppleford, Ottery St Mary, West Hill, Sidmouth and Honiton.
Street, Somerset: three installers, three different answers. We designed it correctly.
Before calling us, this homeowner had already had two national installers and another company out, and been handed completely conflicting advice, one proposing an oversized 16kW system, another saying the property was not suitable for a heat pump at all. Our room-by-room heat loss survey showed the home was suitable, but nowhere near the 16kW that had been quoted. We sized it correctly, upgraded only the radiators that genuinely needed it, and fitted an Ideal Logic Air matched to the actual heat loss rather than the quote sheet.
What Otterton homeowners ask on the doorstep
There is no list price. The figure follows the radiators, the hot water demand and what the survey finds, so an Otterton quote starts with a free home assessment and a fixed estimate on the day.
Book my free home assessmentNone of the eight Otterton certificates we read has a mains gas connection, so an oil or LPG property with no gas supply can qualify for £9,000 under the Boiler Upgrade Scheme, on applications made by 31 March 2027. Other eligible homes can qualify for £7,500. We are MCS certified, so we apply and deduct it from the quote.
Book my free home assessmentYes. Two of the eight Otterton certificates we read record LPG boilers, and LPG carries the same off grid grant rate as oil. The work is much the same: the tank is no longer needed, the cylinder changes, and the radiator schedule comes out of the heat loss survey.
Book my free home assessmentSome rooms need one, rarely all of them. The survey works out what each room loses and what its radiator can give at a heat pump’s lower flow temperature; where the two do not meet, that radiator is listed, sized and priced into the Otterton quote before any order goes in.
Book my free home assessmentAbout a week. We start on a Monday and commission on the Thursday or Friday, running one or two jobs at a time, and Otterton is fifteen minutes from our door if anything needs a second visit.
Book my free home assessmentUsually yes. Thatch and listed status affect where the outdoor unit can stand and how pipework is routed in an Otterton cottage, so we flag the constraint at the free home assessment and tell you what to check with East Devon District Council. The heat loss survey then works to the rooms in front of it, thatch, cob and all.
Book my free home assessmentBook your free home assessment in Otterton
Every Otterton enquiry starts the same way: James at the property, measuring, answering questions, and writing a fixed estimate on the spot.
★★★★★
“We had an excellent 10/10 experience with James and would highly recommend him. … Communication was outstanding throughout, he responded quickly and always provided clear explanations whenever we had questions.”
Georgie S. · Google review · five stars
Questions before you book one? Ring 01395 202030 and it is the owner on the line, not a call handler. Our contact page has the email address and the enquiry form.
